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Item Question & Answer
[Unicharm] Moonyman Sweat Absorb Pants ~! 【STAY COOL  WITH SUMMER PANTS!】BUY 3 PACKS FREE 1 PACK!
[Unicharm] Moonyman Sweat Absorb Pants ~! 【STAY COOL WITH SUMMER PANTS!】BUY 3 PACKS FREE 1 PACK!
Item Q&A
  • Question : Inquiry related return and exchange from rra****2018-12-15

    Hi, been waiting for you to reply back...... Ordered 2 cartons (1 Large and 1 XL) but only received 2packs(1L/1XL)

    Kindly response for the remaining 6 packs (3L/3XL)

    Order NO : 123723182

  • Question : Inquiry for the item from lin****2018-12-15

  • Question : Inquiry for the item from apr****2018-12-15

  • Question : Inquiry from Chi****2018-12-15

  • Question : Inquiry related return and exchange from Non****2018-12-15

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[PnG] [Free Iona Oven Worth $69.90]Bundle of 8 Dynamo Gel 2.7L
[PnG] [Free Iona Oven Worth $69.90]Bundle of 8 Dynamo Gel 2.7L
Item Q&A
  • Question : Inquiry related delivery from jul****2018-12-15

    I read reviews written on 14 Dec saying that delivery was made on the next day, which means they purchased on 13 Dec.
    I made the purchase on 30 Nov and up to now it is srill under shipping request state.
    You replied that the items are out of stock.
    Then why are people purchasing later getting their deliveriea 1st?
    Is your shipping algorithm LIFO?

  • Question : Inquiry related delivery from rya****2018-12-06

  • Question : Inquiry related delivery from lbx****2018-12-08

  • Question : Inquiry related delivery from lbx****2018-12-12

  • Question : Inquiry related delivery from Rac****2018-12-06

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[JnJ] Listerine Gum care 1000ml | Stocks direct from Singapore
[JnJ] Listerine Gum care 1000ml | Stocks direct from Singapore
Item Q&A
  • Question : Inquiry for the item from jud****2018-12-15

    My order is 285839925. I m waiting for my items now . It was suppose to reach today from 10am-12pm .. I sent msg to you but you never reply . I already suspected I won’t get my items today as it was still shipping requested . But why are others getting their items already ???

    Answer : [Re] Inquiry for the item from jud****

    You are wasting my time .

  • Question : Inquiry for the item from hel****2018-12-14

  • Question : Inquiry for the item from hel****2018-12-14

  • Question : Inquiry for the item from hel****2018-12-14

  • Question : Inquiry for the item from jes****2018-12-13

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[NESCAFE]  5 x NESCAFE 3IN1 Original/ Less sugar/ Zero sugar
[NESCAFE] 5 x NESCAFE 3IN1 Original/ Less sugar/ Zero sugar
Item Q&A
  • Question : Inquiry for the item from 242****2018-12-15

    Will like to check which is the country of manufacturing as well before i place my order. Thank you.

  • Question : Inquiry for the item from 242****2018-12-15

  • Question : Inquiry for the item from leo****2018-12-11

Philips: Daily Collection Steamer HD9125/01 (New Launch special!!!!)2 years warranty
Philips: Daily Collection Steamer HD9125/01 (New Launch special!!!!)2 years warranty
Item Q&A
  • Question : Inquiry for the item from ham****2018-12-15

    Stock available n delivery estimate how many n how to file warranty.online?

  • Question : Inquiry from roa****2018-11-24

  • Question : $10 voucher2018-08-08

[RB]【FREE wet wipes 10s x 3】4 x Dettol Value Pack Twin Body 950ml | Direct from Singapore
[RB]【FREE wet wipes 10s x 3】4 x Dettol Value Pack Twin Body 950ml | Direct from Singapore
Item Q&A
  • Question : Inquiry related delivery from ste****2018-12-15

    Secret Inquiry

  • Question : Inquiry for the item from 239****2018-12-05

  • Question : Inquiry from vvj****2018-12-01

  • Question : Inquiry for the item from man****2018-11-29

  • Question : Inquiry related delivery from yan****2018-11-29

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[Enfagrow A+] [SINGLE TIN] Enfamil A+ Stage 1 400g/900g/1.8kg |
[Enfagrow A+] [SINGLE TIN] Enfamil A+ Stage 1 400g/900g/1.8kg |
Item Q&A
  • Question : Inquiry for the item from ai-****2018-12-15

    Secret Inquiry

  • Question : Inquiry for the item from ric****2018-12-15

  • Question : Inquiry for the item from kev****2018-12-12

  • Question : Inquiry for the item from lif****2018-12-12

  • Question : Inquiry for the item from won****2018-11-26

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[JnJ Vision] FREE GIVEAWAY (Complete Easy Rub 60ml Starter Kit and Blink Intensive Tears 2ml)
[JnJ Vision] FREE GIVEAWAY (Complete Easy Rub 60ml Starter Kit and Blink Intensive Tears 2ml)
Item Q&A
[RB]【FREE 2+1 refill worth $17.50】Air Wick Pure Starter Kit | Automatic spray
[RB]【FREE 2+1 refill worth $17.50】Air Wick Pure Starter Kit | Automatic spray
Item Q&A
  • Question : Inquiry related delivery from jka****2018-12-15

    HiSeller,
    Sorry my Order No: is Order no. 285385175 to 78.

    If delivery will not be today, when will my orders be delivered?

  • Question : Inquiry related delivery from jka****2018-12-15

  • Question : Inquiry for the item from jon****2018-12-14

  • Question : Inquiry for the item from loo****2018-12-13

  • Question : Inquiry for the item from clc****2018-12-10

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[RB]【Total 9】Harpic liquid x 9 - Toilet cleaner | Stocks from Singapore
[RB]【Total 9】Harpic liquid x 9 - Toilet cleaner | Stocks from Singapore
Item Q&A
  • Question : Inquiry for the item from wan****2018-12-15

    Hi Seller, where is the Koi card as promised by a big company like you.See attached for your promise

  • Question : Inquiry for the item from wan****2018-11-11

  • Question : Inquiry related delivery from pen****2018-11-26

  • Question : Inquiry from sus****2018-12-03

  • Question : Inquiry for the item from eri****2018-12-10

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[RB] Dettol laundry sanitizer fresh pine 1.2L + 300ml | Stocks direct from Singapore
[RB] Dettol laundry sanitizer fresh pine 1.2L + 300ml | Stocks direct from Singapore
Item Q&A
  • Question : Inquiry related return and exchange from ire****2018-12-13

    Hi

    Order Number: 283736380
    Order Number: 283736381

    This items were delivered on the 07/12/18. It is supposed to have a 7-day return/ exchange policy, but I cannot request an exchange through the Qoo10 system.

    I purchased 2 sets. Each set is supposed to come with 2 free containers. 3 out of the 4 containers have faulty lids. See attached video. Many customers have complained about this in their reviews.

    Kindly make this right and exchange the 3 defective lids.

    Answer : [Re] Inquiry related return and exchange from ire****

    Dear Customer, we apologize as the free containers have been fully redeemed. Thank you! QooLife Team

    Question : [Re] Inquiry related return and exchange from ire****

    It is absurd that you would send out such a ridiculous item. Just because it is an add-on gift does not mean you get to send out useless items. That is false advertising and you are misleading customers.

    Make this right.

  • Question : Inquiry from ten****2018-12-14

  • Question : Inquiry related delivery from ten****2018-12-10

  • Question : Inquiry for the item from leo****2018-12-04

  • Question : Inquiry for the item from 260****2018-11-28

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[Moksan] New Launch! | MAMALAB WET WIPES! | No.1 Korea Manufactured! |
[Moksan] New Launch! | MAMALAB WET WIPES! | No.1 Korea Manufactured! |
Item Q&A
  • Question : Inquiry for the item from act****2018-12-11

    Secret Inquiry

    Answer : [Re] Inquiry for the item from act****

    Secret Inquiry

    Question : [Re] Inquiry for the item from act****

    Secret Inquiry

    Answer : [Re] Inquiry for the item from act****

    Secret Inquiry

    Question : [Re] Inquiry for the item from act****

    Secret Inquiry

  • Question : Inquiry for the item from air****2018-11-28

  • Question : Inquiry for the item from Ali****2018-11-28

  • Question : Inquiry for the item from swe****2018-11-13

  • Question : Inquiry for the item from min****2018-11-05

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[TSP] SONGHE - 10KG THAI FRAGRANT RICE!| QUALITY RICE!
[TSP] SONGHE - 10KG THAI FRAGRANT RICE!| QUALITY RICE!
Item Q&A
  • Question : Inquiry for the item from Sue****2018-12-14

    Secret Inquiry

  • Question : Inquiry for the item from mos****2018-12-14

  • Question : Inquiry for the item from mei****2018-12-13

  • Question : Inquiry from sel****2018-12-12

  • Question : Inquiry for the item from jkl****2018-12-11

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[Unicharm] ONLY OFFICIAL MAMYPOKO | Extra Dry Skin Tape/Pant range |
[Unicharm] ONLY OFFICIAL MAMYPOKO | Extra Dry Skin Tape/Pant range |
Item Q&A
  • Notice :Wetness Indicator !!!!2016-11-11

  • FAQ :Country of Origin2016-09-20

  • Question : Inquiry for the item from jan****2018-12-14

    When will XL Girl pants be restocked?

  • Question : Inquiry for the item from ste****2018-12-14

  • Question : Inquiry for the item from joa****2018-12-13

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[RB]【Buy 1 FREE 1】Thirsty Hippo Dehumidifier 600ml x 3 |Stocks from Singapore
[RB]【Buy 1 FREE 1】Thirsty Hippo Dehumidifier 600ml x 3 |Stocks from Singapore
Item Q&A
  • Question : Inquiry for the item from kar****2018-12-14

    Is the fan still available? Under option for the fan is none. Please advice, thanks.

  • Question : Inquiry for the item from vir****2018-12-14

  • Question : Inquiry for the item from sio****2018-12-07

  • Question : Inquiry for the item from min****2018-11-30

  • Question : Inquiry for the item from mic****2018-10-06

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[NESTLÉ NAN] OPTIPRO Kid 4 1.8kg/900gm
[NESTLÉ NAN] OPTIPRO Kid 4 1.8kg/900gm
Item Q&A
  • Question : 배송 관련 sdw****님의 문의입니다.2018-12-14

    Can you send korea.....?

  • Question : 배송 관련 sdw****님의 문의입니다.2018-12-14

  • Question : Inquiry for the item from haz****2018-10-27

  • Question : Inquiry for the item from sta****2018-07-29

  • Question : Inquiry for the item from dan****2018-06-16

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[RB]【Bundle of 3】Air Wick Pure Cherry Blossom REFILLS 250ml |Stocks from Singapore
[RB]【Bundle of 3】Air Wick Pure Cherry Blossom REFILLS 250ml |Stocks from Singapore
Item Q&A
  • Question : Inquiry for the item from gla****2018-12-14

    hi is this instock?

  • Question : Inquiry for the item from nor****2018-12-14

  • Question : Stock availability2018-06-25

  • Question : Inquiry for the item from plu****2018-02-24

[Cetaphil]【FREE Baby and shampoo set】Cetaphil Baby - Gift set | Direct from Cetaphil official
[Cetaphil]【FREE Baby and shampoo set】Cetaphil Baby - Gift set | Direct from Cetaphil official
Item Q&A
  • Question : Inquiry for the item from fan****2018-12-14

    Hi when is the expiry date for the body wash and shampoo?

  • Question : Inquiry for the item from yuf****2018-12-13

[PnG] Buy 2 Free Toys Baby Dry Diapers Pants / Diapers / Premium Care Diapers
[PnG] Buy 2 Free Toys Baby Dry Diapers Pants / Diapers / Premium Care Diapers
Item Q&A
  • Question : Inquiry for the item from KG.****2018-12-14

    Your packaging is the same as those sold in stores. But the diaper itself is different, why is it so? Counterfeit?
    See photos. The color, absorbency and texture sold in store is better after trying 1 pc from u.
    Right side is from the store.

  • Question : Inquiry for the item from Key****2018-12-14

  • Question : Inquiry related cancel and refund from ada****2018-12-11

  • Question : Inquiry related delivery from bee****2018-12-06

  • Question : Inquiry related delivery from Tli****2018-12-11

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[POKKA] POKKA BEVERAGES ASSORTED 1.5L
[POKKA] POKKA BEVERAGES ASSORTED 1.5L
Item Q&A
  • Question : Inquiry for the item from che****2018-12-14

    Secret Inquiry

    Answer : [Re] Inquiry for the item from che****

    Secret Inquiry

    Question : [Re] Inquiry for the item from che****

    Secret Inquiry

    Answer : [Re] Inquiry for the item from che****

    Secret Inquiry

  • Question : Inquiry for the item from May****2018-11-20

  • Question : Inquiry for the item from 260****2018-11-18

  • Question : why got purchase limit?2018-11-02

  • Question : Inquiry for the item from max****2018-09-12

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[JnJ]【30% OFF!】Johnson 12.12 Neutrogena rainbath 946ml Christmas bundle - Grab while stocks last
[JnJ]【30% OFF!】Johnson 12.12 Neutrogena rainbath 946ml Christmas bundle - Grab while stocks last
Item Q&A
[PnG] DYNAMO 2.75L/3L BUNDLE of 4!
[PnG] DYNAMO 2.75L/3L BUNDLE of 4!
Item Q&A
  • Question : Inquiry for the item from luv****2018-12-14

    Hi it’s been like a month and my last message was about 1-3 weeks ago. It was stated when I purchase there will be Starbucks voucher given. May I know how Long will it takes for us to receive it? And how we get it? Please reply! This is the 2nd time then I have to send multiple messages to get replies. Ur delivery in product is prompt but not on replying inquiries.

    Answer : [Re] Inquiry for the item from luv****

    Dear Customer,

    Can you provide us an order number so we can assist you?

    Thanks

  • Question : Inquiry for the item from hel****2018-12-14

  • Question : Inquiry related delivery from kia****2018-12-10

  • Question : Inquiry for the item from mel****2018-12-08

  • Question : Inquiry related delivery from Jaz****2018-12-03

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[Kao] Merries Diapers - Tape/ Pants | Premium diapers made in Japan
[Kao] Merries Diapers - Tape/ Pants | Premium diapers made in Japan
Item Q&A
  • Question : Inquiry related delivery from kar****2018-12-14

    Hi Seller, I sent you 2 messages since last week but you didn't reply me. When are u shipping out my item? I need the diapers urgently.

  • Question : Inquiry from wen****2018-12-10

  • Question : Inquiry for the item from kar****2018-12-09

  • Question : Inquiry for the item from pua****2018-12-07

  • Question : Inquiry related return and exchange from yen****2018-12-03

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[Colgate] COLGATE MOUTHWASH 1L |
[Colgate] COLGATE MOUTHWASH 1L |
Item Q&A
  • Question : Inquiry related delivery from wan****2018-12-14

    Secret Inquiry

  • Question : Inquiry related delivery from sar****2018-12-12

  • Question : Inquiry related delivery from jas****2018-11-18

  • Question : Inquiry for the item from dia****2018-11-20

  • Question : Inquiry related delivery from Kan****2018-11-16

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[RB] Harpic Liquid 500ml Value Pack x 3 | Stocks from Singapore
[RB] Harpic Liquid 500ml Value Pack x 3 | Stocks from Singapore
Item Q&A
  • Question : Inquiry for the item from l1n****2018-12-06

    Dear Sir / Madam,

    Please advice where is my Order No. 283002027? It has been 3 weeks and I have yet received it due to miss the delivery Qx Quick.

    Understand that:
    QX quick orders:If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.

    But till now, I have not received the item. Please advice.
    Based on the tracking no, the item has been received by Qxpress Pte Ltd.
    And according to them, the item returned back to you.

    Please advice if you have received the item? Are you able to redeliver via QXpress?
    Otherwise, I may go and collect directly from you.
    Appreciate your prompt reply.

    PLEASE DO NOTE THAT I HAVE NOT RECEIVED THE ITEM YET.
    YOUR REPLIED WAS ALWAYS MERELY LIKE COMPUTER BASED, mentioning I have received the order.
    APPRECIATE YOUR COOPERATION ON THIS MATTER !!!

    Thank you

    Answer : [Re] Inquiry for the item from l1n****

    Dear Sir / Madam,

    Question : [Re] Inquiry for the item from l1n****

    Dear Customer, we believed that you have received the items purchased. Thank you! QooLife Team

    Answer : [Re] Inquiry for the item from l1n****

    Dear Qoolife, please be adviced that I have NOT received the item yet. The recipient of this item is Qxpress Pte Ltd, as stated in the tracking system. If I guess correctly, Qoolife and Qxpress is the same. Which means that this item had been delivered back to you. Kindly do not CHEAT your customer in this way, and kindly redeliver the item via Qxpress standard. Thank you

    Question : [Re] Inquiry for the item from l1n****

    Please see attached file. Qoolife Mall is managed by Qxpress Pte Ltd, which means that you HAVE RECEIVED the item, and NOT ME !

    Answer : [Re] Inquiry for the item from l1n****

    Dear Customer, the status is now 'On Delivery'. You should receive it within these few days. Thank you! QooLife Team

    Question : [Re] Inquiry for the item from l1n****

    Dear Sir.
    Please advice the tracking number. Have not received the item. Thank you

  • Question : Inquiry for the item from lil****2018-11-14

  • Question : Inquiry for the item from lee****2018-12-09

  • Question : Inquiry for the item from fil****2018-11-29

  • Question : Inquiry for the item from ike****2018-11-14

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[NESTLÉ NAN] Nan Optipro/HA/Kid hypoallergenic formulated milk  | Bundle of 6
[NESTLÉ NAN] Nan Optipro/HA/Kid hypoallergenic formulated milk | Bundle of 6
Item Q&A
  • Question : Inquiry for the item from joe****2018-12-13

    I did not receive my free gift!! Pls deliver me my free gift! I didn’t buy 12 bottles without any free gift!

    Answer : [Re] Inquiry for the item from joe****

    Order number 285596474. Bought total 12 cans. No mystery gift at all !

  • Question : Inquiry related delivery from adr****2018-12-13

  • Question : Inquiry for the item from bah****2018-12-12

  • Question : Inquiry for the item from dog****2018-12-11

  • Question : Inquiry for the item from smf****2018-12-11

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[Nestle]Milo Activ-Go GSD /ActivGo 3in1 18 X 27g Buy 4 Packs and get Kaki Collectible Full Set FREE!
[Nestle]Milo Activ-Go GSD /ActivGo 3in1 18 X 27g Buy 4 Packs and get Kaki Collectible Full Set FREE!
Item Q&A
  • Question : Inquiry for the item from pow****2018-12-14

    Secret Inquiry

    Answer : [Re] Inquiry for the item from pow****

    Secret Inquiry

  • Question : Inquiry for the item from aks****2018-12-02

  • Question : Inquiry related delivery from jas****2018-10-29

  • Question : Inquiry for the item from Mar****2018-10-22

  • Question : Inquiry for the item from cke****2018-10-13

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[WYETH] S-26 Promil Gold Progress Gold and Promise Gold 【5+1 CARTON DEAL!】!
[WYETH] S-26 Promil Gold Progress Gold and Promise Gold 【5+1 CARTON DEAL!】!
Item Q&A
  • Question : Inquiry for the item from Moh****2018-12-14

    Free car still available?

  • Question : Inquiry for the item from jaj****2018-11-25

  • Question : Inquiry for the item from jer****2018-11-17

  • Question : Inquiry related delivery from zhi****2018-10-16

  • Question : Inquiry related delivery from bin****2018-10-15

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[NESTLÉ] NESTUM Cereal with Milk (Bottle Drink) [6 x 225ML]
[NESTLÉ] NESTUM Cereal with Milk (Bottle Drink) [6 x 225ML]
Item Q&A
  • Question : Inquiry for the item from sha****2018-12-13

    Hi seller,

    When the expiry date?

    Thank you.

  • Question : Inquiry for the item from the****2018-01-09

  • Question : Inquiry related delivery from hui****2017-12-09

  • Question : Inquiry for the item from tgt****2017-11-07