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Question & Answer

Q & A Lists
Item Question & Answer
[NESTLÉ®] MILO® UHT Ready To Drink! 24/48 x 200ml
[NESTLÉ®] MILO® UHT Ready To Drink! 24/48 x 200ml
Item Q&A
  • Question : Inquiry related delivery from que****2019-10-16

    why are my items under shipping request for days, other items are already received.
    order no. 306743933 & 306743934

  • Question : Inquiry for the item from SMA****2019-10-03

  • Question : Inquiry for the item from ben****2019-09-28

  • Question : Inquiry related delivery from 234****2019-08-27

  • Question : Inquiry related delivery from nic****2019-08-22

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[Kimberly Clark] Kleenex 3-ply Bath Tissue 80 rolls - LOWEST PRICE.
[Kimberly Clark] Kleenex 3-ply Bath Tissue 80 rolls - LOWEST PRICE.
Item Q&A
  • Question : Inquiry related delivery from est****2019-10-16

    Hi,
    I placed 2 orders with order no. 306477774 and 306477775 on 9 Oct 2019. It's been 1 week why are the items still not yet shipped?
    Thanks.

  • Question : Inquiry for the item from xoA****2019-10-11

  • Question : Inquiry for the item from blu****2019-10-11

  • Question : Inquiry from 260****2019-10-09

  • Question : Inquiry for the item from fio****2019-10-10

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Kimberly Clark 1 x CARTON SALE: Huggies Platinum Diapers/ Pants
Kimberly Clark 1 x CARTON SALE: Huggies Platinum Diapers/ Pants
Item Q&A
  • Question : Inquiry related delivery from wen****2019-10-14

    My orders is yet to confirm since my purchase on the 10 Oct. Please help to Check.

    Answer : [Re] Inquiry related delivery from wen****

    Dear Customer, we have run out of stocks of the item that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. The stocks should be reaching our warehouse within 3 days. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from wen****

    Thank you =)

  • Question : Inquiry for the item from Azl****2019-10-15

  • Question : Inquiry for the item from ang****2019-10-14

  • Question : Inquiry for the item from mom****2019-10-15

  • Question : Inquiry for the item from kks****2019-10-14

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[Kao]【Bundle of 8 refills or 3 bottles】Attack liquid laundry detergent 1.4kg - 4kg
[Kao]【Bundle of 8 refills or 3 bottles】Attack liquid laundry detergent 1.4kg - 4kg
Item Q&A
  • Question : Inquiry for the item from eun****2019-10-15

    Hi seller i want to order attack ultra powder, when got stock?

  • Question : Inquiry for the item from Mar****2019-10-06

  • Question : Inquiry for the item from kri****2019-10-05

  • Question : Inquiry related delivery from jam****2019-09-15

  • Question : Inquiry related delivery from jez****2019-09-12

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NESCAFE DOLCE GUSTO: buy 8 boxes of NDG get FREE Under Armour Backpack
NESCAFE DOLCE GUSTO: buy 8 boxes of NDG get FREE Under Armour Backpack
Item Q&A
  • Question : Inquiry related delivery from jer****2019-10-15

    Secret Inquiry

  • Question : Inquiry related delivery from Kim****2019-10-15

  • Question : Inquiry for the item from 211****2019-08-28

  • Question : Inquiry for the item from bas****2019-09-16

  • Question : Inquiry related delivery from epi****2019-09-10

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STARBUCKS NESCAFE DOLCE GUSTO CAPSULES - NEW AND EXCLUSIVE FLAVORS
STARBUCKS NESCAFE DOLCE GUSTO CAPSULES - NEW AND EXCLUSIVE FLAVORS
Item Q&A
  • Question : Inquiry for the item from phe****2019-10-15

    Is this coffee capsule compatible to be used with Nescafé Gusto Dolce machine?

    Answer : [Re] Inquiry for the item from phe****

    Yes :)

  • Question : Inquiry for the item from kam****2019-09-27

[Abbott]【Bundle of 2】Ensure Powder/ Life 850g – For Singapore market
[Abbott]【Bundle of 2】Ensure Powder/ Life 850g – For Singapore market
Item Q&A
  • Question : Inquiry for the item from che****2019-07-13

    Ensure Chocolate got stock x2? Expiry date? Thanks.

    Answer : [Re] Inquiry for the item from che****

    ??

    Question : [Re] Inquiry for the item from che****

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from the manufacturer regularly on a weekly basis. Thus, most of our stocks are new & fresh stocks. There are stocks for Ensure Chocolate. Thanks! QooLife Team

    Answer : [Re] Inquiry for the item from che****

    If chocolate re-stock ,please message. Thanks

  • Question : Inquiry for the item from ale****2019-09-13

  • Question : Inquiry for the item from kar****2019-08-30

  • Question : Inquiry for the item from kar****2019-09-05

  • Question : Inquiry for the item from yar****2019-09-01

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[FRISO] Frisolac gold 1 900 gram | Made in Netherlands for SG| Infant Formula (0-6 Months)
[FRISO] Frisolac gold 1 900 gram | Made in Netherlands for SG| Infant Formula (0-6 Months)
Item Q&A
  • Question : Inquiry for the item from eng****2019-10-12

    May I know when is the expiry date for this formula?

    Answer : [Re] Inquiry for the item from eng****

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from the manufacturer regularly on a weekly basis. Thus, most of our stocks are new & fresh. Thanks! QooLife Team

    Question : [Re] Inquiry for the item from eng****

    The expiry date is 3 Dec 2020 which is not too bad. Thank u for the reply.

  • Question : Inquiry for the item from jae****2019-10-09

  • Question : Inquiry related delivery from Ang****2019-09-16

  • Question : Inquiry for the item from sim****2019-08-24

  • Question : Inquiry for the item from zac****2019-08-20

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[WYETH] S-26 Stage 1 Gold 400g/900g【New Launch!】
[WYETH] S-26 Stage 1 Gold 400g/900g【New Launch!】
Item Q&A
  • Question : Inquiry related return and exchange from cla****2019-10-15

    Secret Inquiry

  • Question : Inquiry for the item from cla****2019-10-14

  • Question : Inquiry for the item from Nur****2019-09-05

  • Question : 来自Sun****会员的商品咨询。2019-07-06

  • Question : Inquiry for the item from ani****2019-06-28

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[KAO] 10.10 Special Bundle!!! Merries Diapers Tape/Pants from NB-XXL - Premium quality made in Japan
[KAO] 10.10 Special Bundle!!! Merries Diapers Tape/Pants from NB-XXL - Premium quality made in Japan
Item Q&A
  • Question : Inquiry for the item from Lux****2019-10-09

    the add on option do not have the size i want.
    can i buy 2 cartons straight and get the trunk?

    Answer : [Re] Inquiry for the item from Lux****

    Dear Customer, we apologized as the free trunki has been fully redeemed. Thank you! QooLife Team

    Question : [Re] Inquiry for the item from Lux****

    129940809

    when i ordered it still have.... if don’t have anymore i will cancel the order.

    Answer : [Re] Inquiry for the item from Lux****

    Dear Customer, we believed that you have received the items purchased. Thank you! QooLife Team

    Question : [Re] Inquiry for the item from Lux****

    but where’s the trunk?????????

    Answer : [Re] Inquiry for the item from Lux****

    Dear Customer, we apologized for the trunki as it has been fully redeemed. Thank you! QooLife Team

    Question : [Re] Inquiry for the item from Lux****

    i’m so disappointed. when i bought it it was still available. upon delivery then claim out of stock. in the first place i bought for the trunk. feels so cheated by your company.

  • Question : Inquiry for the item from blu****2019-10-14

  • Question : Inquiry related delivery from 211****2019-10-14

  • Question : Inquiry for the item from c_y****2019-10-13

  • Question : Inquiry for the item from noh****2019-10-13

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[Kimberly Clark] Kleenex 3-Ply Tissue * BUNDLE OF 4 *
[Kimberly Clark] Kleenex 3-Ply Tissue * BUNDLE OF 4 *
Item Q&A
  • Question : Inquiry related delivery from con****2019-10-09

    Order no. 305475016 & 305475017 I think the delivery been taking too long time to arrange! Firstly I've to text and ask before informing me the free gift oos! My order on 30/9/2019 and today oredi 9/10/2019.....I've yet to receive my order! Please do something about it! Thx.

    Answer : [Re] Inquiry related delivery from con****

    Helo?? Can I have updated on my order? Thx

    Question : [Re] Inquiry related delivery from con****

    Dear Customer, your items are under 'Pick & Pack' now. You should receive your items within 3-5 days. Thank you! QooLife Team

    Answer : [Re] Inquiry related delivery from con****

    Can I know y is my order 305475016 cancelled today??

  • Question : Inquiry for the item from hwe****2019-10-08

  • Question : Inquiry for the item from ver****2019-10-10

  • Question : Inquiry for the item from Che****2019-10-08

  • Question : Inquiry from ari****2019-10-08

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[Unicharm] Official Mamypoko | Extra Dry Skin Tape (M-XXL)
[Unicharm] Official Mamypoko | Extra Dry Skin Tape (M-XXL)
Item Q&A
  • Notice :Wetness Indicator !!!!2016-11-11

  • FAQ :Country of Origin2016-09-20

  • Question : Inquiry for the item from chi****2019-10-15

    Which country is these diaper manufacture in? Looking at the mamy poko extra dry M size pampers.

  • Question : Inquiry related delivery from nak****2019-10-02

  • Question : Inquiry for the item from 233****2019-10-01

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[Topseller] CHEAPEST IN TOWN! Royal Umbrella - 5KG THAI FRAGRANT RICE!  QUALITY RICE!
[Topseller] CHEAPEST IN TOWN! Royal Umbrella - 5KG THAI FRAGRANT RICE! QUALITY RICE!
Item Q&A
  • Question : Inquiry for the item from ivy****2019-10-01

    Hi
    Just received my order today but 1 packet of the rice came in torn packaging.
    Please advise.

    Answer : [Re] Inquiry for the item from ivy****

    Dear Customer, can we get a picture of their airway bill and the items received in the box showing the torn side? Thank you! QooLife Team

    Question : [Re] Inquiry for the item from ivy****

    Pls refer to the pic for all the items except the boxes of tissues, that were placed in the box.

    Answer : [Re] Inquiry for the item from ivy****

    Here's the airway bill as requested

    Question : [Re] Inquiry for the item from ivy****

    Dear Customer, thank you for the pictures! Kindly request for an exchange by ‘Change of Mind’ by going to MyQoo10 > Shopping list > Cancel/Refund and click the cart number and Apply Return or Exchanged under Apply & Remark. Kindly make the request on your end as we are not able to access your orders and the deliveryman will pick up the items before the actual items come to you. Thanks! QooLife Team

    Answer : [Re] Inquiry for the item from ivy****

    Hi, will this do (ref. to pic on exchange made)?

    Question : [Re] Inquiry for the item from ivy****

    Dear Customer, we have raised your return request for order number: 305307631. Kindly wait for our delivery man to pick up the items tomorrow between 10am - 1pm. Please print the return label. Thank you! QooLife Team

    Answer : [Re] Inquiry for the item from ivy****

    Hi
    Do I have to return both packet of rice or just that one with defective packaging?
    Thanks.

    Question : [Re] Inquiry for the item from ivy****

    Dear Customer, sorry for this late reply. Can we check whether our deliveryman have collected your items? Thank you! QooLife Team

    Answer : [Re] Inquiry for the item from ivy****

    Hi
    Yes, 1 packet of the rice has been collected. Now waiting for your replacement.
    Thanks.

    Question : [Re] Inquiry for the item from ivy****

    Hi

    That packet of rice has been returned on 9 Oct 2019. Pls advise on the replacement. Thanks.

    Answer : [Re] Inquiry for the item from ivy****

    Dear Customer, we will send you a replacement after the warehouse has informed us that they have received your items. Thank you! QooLife Team

  • Question : Inquiry for the item from guy****2019-08-18

  • Question : Inquiry for the item from iv_****2019-07-20

[Unicharm] Mamypoko Air Fit (Made in Japan) (Tape/Pants)
[Unicharm] Mamypoko Air Fit (Made in Japan) (Tape/Pants)
Item Q&A
  • Question : Inquiry for the item from fan****2019-10-14

    Secret Inquiry

    Answer : [Re] Inquiry for the item from fan****

    Secret Inquiry

    Question : [Re] Inquiry for the item from fan****

    Secret Inquiry

    Answer : [Re] Inquiry for the item from fan****

    Secret Inquiry

    Question : [Re] Inquiry for the item from fan****

    Secret Inquiry

    Answer : [Re] Inquiry for the item from fan****

    Secret Inquiry

  • Question : Inquiry for the item from fan****2019-10-14

  • Question : Inquiry related return and exchange from mel****2019-10-12

  • Question : Inquiry for the item from xia****2019-10-09

  • Question : Inquiry for the item from eve****2019-10-12

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[Kimberly Clark] BUNDLE OF 10: Kleenex Ultra Soft 3-Ply Facial Tissues
[Kimberly Clark] BUNDLE OF 10: Kleenex Ultra Soft 3-Ply Facial Tissues
Item Q&A
  • Question : Inquiry for the item from 239****2019-10-15

    Hi, how many boxes of tissue do I get for 46.35? If 1 bundle is 5 boxes, bundle of 10 should equal 10 X 5 boxes right?

  • Question : Inquiry for the item from pro****2019-10-10

  • Question : Inquiry for the item from tmq****2019-10-08

  • Question : Inquiry related delivery from Tri****2019-01-03

  • Question : Inquiry related delivery from Eli****2018-12-20

+View all Notice, FAQ, Q&A >>
[Kao]【2 Cartons】Merries Diapers - Tape/ Pants | Premium diapers made in Japan
[Kao]【2 Cartons】Merries Diapers - Tape/ Pants | Premium diapers made in Japan
Item Q&A
  • Question : Inquiry related delivery from zhu****2019-10-15

    When can ship out my order?

  • Question : Inquiry related delivery from oth****2019-10-15

  • Question : Inquiry related return and exchange from sha****2019-10-13

  • Question : Inquiry from ola****2019-10-12

  • Question : Inquiry for the item from 262****2019-10-12

+View all Notice, FAQ, Q&A >>
Nestle Nan Milk Forumla milk [Nan Optipro/HA/Kid hypoallergenic] (Bundle of 6)
Nestle Nan Milk Forumla milk [Nan Optipro/HA/Kid hypoallergenic] (Bundle of 6)
Item Q&A
  • Question : Inquiry for the item from jns****2019-10-15

    Which country is it made in?

  • Question : Inquiry for the item from jns****2019-10-14

  • Question : Inquiry related delivery from all****2019-10-11

  • Question : Inquiry from tee****2019-10-08

  • Question : Inquiry for the item from her****2019-10-08

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[Enfagrow A+] [SINGLE TIN] Enfamil A+ Stage 1 400g/900g/1.8kg |
[Enfagrow A+] [SINGLE TIN] Enfamil A+ Stage 1 400g/900g/1.8kg |
Item Q&A
  • Question : Inquiry for the item from xih****2019-10-15

    Hi,

    When would 900g be restocked?

  • Question : Inquiry for the item from can****2019-10-10

  • Question : Inquiry for the item from ali****2019-10-11

  • Question : Inquiry for the item from ivy****2019-09-27

  • Question : Inquiry for the item from moo****2019-09-24

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[Abbott]【Bundle of 3】Similac Gain 2FL 850g - All stages Milk Formula | For Singapore market
[Abbott]【Bundle of 3】Similac Gain 2FL 850g - All stages Milk Formula | For Singapore market
Item Q&A
  • Question : Inquiry for the item from sch****2019-10-15

    What is the expiry date of value pack stage4?

  • Question : Inquiry for the item from cha****2019-09-21

  • Question : Inquiry related return and exchange from lim****2019-09-14

  • Question : Inquiry related cancel and refund from lim****2019-09-06

  • Question : Inquiry for the item from wrx****2019-08-21

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[NESTLÉ GERBER] Bundle of 3: Gerber Premium Range - FREE PLAYSKOOL SHAPE SORTER
[NESTLÉ GERBER] Bundle of 3: Gerber Premium Range - FREE PLAYSKOOL SHAPE SORTER
Item Q&A
  • Question : Inquiry for the item from Raj****2019-10-04

    Secret Inquiry

    Answer : [Re] Inquiry for the item from Raj****

    Secret Inquiry

    Question : [Re] Inquiry for the item from Raj****

    Secret Inquiry

    Answer : [Re] Inquiry for the item from Raj****

    Secret Inquiry

    Question : [Re] Inquiry for the item from Raj****

    Secret Inquiry

    Answer : [Re] Inquiry for the item from Raj****

    Secret Inquiry

  • Question : Inquiry related delivery from joe****2019-10-12

  • Question : Inquiry related delivery from lim****2019-10-12

  • Question : Inquiry for the item from aze****2019-10-11

  • Question : Inquiry for the item from lim****2019-10-10

+View all Notice, FAQ, Q&A >>
[NESTLE] MAGGI 5-Min Happy Pasta Pack (10 cups + IONA ELECTRIC COOKER 0.3L)
[NESTLE] MAGGI 5-Min Happy Pasta Pack (10 cups + IONA ELECTRIC COOKER 0.3L)
Item Q&A
  • Question : Inquiry for the item from 238****2019-10-14

    Hi Seller,

    What is the expired date? Thanks

    Answer : [Re] Inquiry for the item from 238****

    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from the manufacturer regularly on a weekly basis. Thus, most of our stocks are new & fresh. Thanks! QooLife Team

  • Question : Inquiry for the item from Mss****2019-10-11

  • Question : Inquiry for the item from Gsj****2019-06-08

  • Question : Inquiry for the item from sim****2019-05-31

  • Question : Inquiry for the item from che****2019-01-05

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[Kimberly Clark] 40 Rolls Kleenex Ultra Soft 3-PLY Bath Tissues
[Kimberly Clark] 40 Rolls Kleenex Ultra Soft 3-PLY Bath Tissues
Item Q&A
  • Question : Inquiry related delivery from tti****2019-10-13

    Pls advise any issue with my order ? Why haven’t send out?
    No. 306375408 And 306375409... been sending message and no response....

    Answer : [Re] Inquiry related delivery from tti****

    Hello .... please response

    Question : [Re] Inquiry related delivery from tti****

    Hello .... please response

    Answer : [Re] Inquiry related delivery from tti****

    Dear Customer, we have run out of stocks of the item that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. The stocks should be reaching our warehouse within 3 days. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from tti****

    Ok, at lease there’s an update. Thanks.

    Answer : [Re] Inquiry related delivery from tti****

    Dear Customer, your items are under 'Pick & Pack' now. You should receive your items within 3-5 days. Thank you! QooLife Team

  • Question : Inquiry for the item from sta****2019-09-02

  • Question : Inquiry related delivery from von****2019-07-01

STARBUCKS NESCAFE DOLCE GUSTO CAPSULES x 5 - NEW AND EXCLUSIVE FLAVORS
STARBUCKS NESCAFE DOLCE GUSTO CAPSULES x 5 - NEW AND EXCLUSIVE FLAVORS
Item Q&A
  • Question : Inquiry for the item from c4c****2019-10-11

    Hi Seller. Incoming stock for Cappuccino and Americano ? Thks

    Answer : [Re] Inquiry for the item from c4c****

    Dear Customer, kindly placed your orders now as we have received the new stocks. Thank you! QooLife Team

    Question : [Re] Inquiry for the item from c4c****

    Hi Seller. I have placed my order. Thks

  • Question : Inquiry for the item from tur****2019-09-23

  • Question : Inquiry for the item from dan****2019-09-21

  • Question : Inquiry for the item from ivy****2019-09-21

[Unicharm] [MADE IN JAPAN!] MOONY AIR FIT Diapers!  (Tape/Pants)
[Unicharm] [MADE IN JAPAN!] MOONY AIR FIT Diapers! (Tape/Pants)
Item Q&A
  • Question : Inquiry related delivery from gil****2019-10-05

    Hi, when will I be expecting to receive my orders? It has been 5 days and it’s still under “shipping requested”.

    Answer : [Re] Inquiry related delivery from gil****

    Dear Customer, we have ran out of stocks on the Bamboo Fiber Kids Set and wouldn't be replenishing the stocks for this item. Can we send the Fisher price stack n roll cups instead? Do let us know. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from gil****

    Hi, when are you sending out my items? It has been 9 days! I need the items urgently.

    Answer : [Re] Inquiry related delivery from gil****

    In my other message to you, I’m okay to switch the gift to Stack and Roll. Do reply. Tks.

    Question : [Re] Inquiry related delivery from gil****

    Dear Customer, your items are under 'Pick & Pack' now. You should receive your items within 3-5 days. Thank you! QooLife Team

    Answer : [Re] Inquiry related delivery from gil****

    Today is the 4th day. Shipping status still hasn’t changed. Do advise. It’s been 2 weeks since order was placed.

    Question : [Re] Inquiry related delivery from gil****

    Do reply and advise on the status update.

    Answer : [Re] Inquiry related delivery from gil****

    Do reply and advise on the status update.

    Question : [Re] Inquiry related delivery from gil****

    Dear Customer, we noticed that your order has been cancelled. We hope to see you again. Thank you! QooLife Team

  • Question : Inquiry from mis****2019-10-12

  • Question : Inquiry related delivery from tin****2019-10-05

  • Question : Inquiry for the item from Ber****2019-10-07

  • Question : Inquiry related delivery from che****2019-10-01

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[Chip Seng Impex] Golden Eagle - FRESH RED/BROWN JASMINE RICE! | 5KG
[Chip Seng Impex] Golden Eagle - FRESH RED/BROWN JASMINE RICE! | 5KG
Item Q&A
  • Question : Inquiry for the item from eve****2019-10-14

    Hi seller, when will restock this? thank you

    Answer : [Re] Inquiry for the item from eve****

    Dear Customer, we have placed our orders with the manufacturer and we're waiting for their shipment to our warehouse now. The stocks should reach our warehouse within 3 days. Thank you! QooLife Team

  • Question : Inquiry for the item from 244****2019-09-08

  • Question : Inquiry for the item from tam****2019-09-03

  • Question : Inquiry for the item from 239****2019-08-21

  • Question : Inquiry for the item from may****2019-08-01

+View all Notice, FAQ, Q&A >>
[Kimberly Clark] BUNDLE OF 16: Kotex Overnight Panties (2s) *Total 32 pieces*
[Kimberly Clark] BUNDLE OF 16: Kotex Overnight Panties (2s) *Total 32 pieces*
Item Q&A
  • Question : Inquiry related delivery from tti****2019-10-14

    Order no. 306375409

    Pls advise when will u ship out ? Why is there review that they received in 1 day?

    Answer : [Re] Inquiry related delivery from tti****

    Dear Customer, your items are under 'Pick & Pack' now. You should receive your items within 3-5 days. Thank you! QooLife Team

  • Question : Inquiry for the item from haz****2019-09-27

  • Question : Inquiry for the item from shu****2019-08-30

  • Question : Inquiry for the item from yon****2019-08-24

  • Question : Inquiry for the item from 238****2019-06-24

[PnG]【4 packs】Official Pampers diapers - All sizes available NB-XXL - Made in Japan
[PnG]【4 packs】Official Pampers diapers - All sizes available NB-XXL - Made in Japan
Item Q&A
    • Question : Inquiry related delivery from Suy****2019-10-14

      Hi when will my items be sent?

      Answer : [Re] Inquiry related delivery from Suy****

      Dear Customer, we have run out of stocks of the item that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. The stocks should be reaching our warehouse within 3 days. Thank you! QooLife Team

    • Question : Inquiry for the item from shi****2019-10-02

    • Question : Inquiry for the item from wil****2019-09-23

    • Question : Inquiry for the item from van****2019-09-11

    +View all Notice, FAQ, Q&A >>


    Diapers