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Question & Answer

Q & A Lists
Item Question & Answer
[JnJ]【Clearance sales】Johnson n Johnson items - Grab while stocks last
[JnJ]【Clearance sales】Johnson n Johnson items - Grab while stocks last
Item Q&A
  • Question : Inquiry for the item from rui****2020-01-25

    Hi, when is the new stock coming?

  • Question : Inquiry for the item from lim****2019-12-25

  • Question : Inquiry for the item from kit****2019-12-19

  • Question : Inquiry from toj****2019-08-17

  • Question : Inquiry related delivery from kam****2019-05-02

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[Kao]【Bundle of 16 refills or 6 bottles】Attack liquid laundry detergent 1.4kg - 4kg
[Kao]【Bundle of 16 refills or 6 bottles】Attack liquid laundry detergent 1.4kg - 4kg
Item Q&A
  • Question : Inquiry related delivery from 233****2020-01-22

    Order No. 312786953
    I have been waiting for 10 days.
    May I know when are you going to deliver ?
    Can you please deliver before CNY ?

    Answer : [Re] Inquiry related delivery from 233****

    Hi customer, we are sorry for the delay. The luminarc set is now out of stocks and we currently do not have any replacement for this free gift. Do confirm if you are agreeable to receive the rest of your order without the free gift? Thank you.

    Question : [Re] Inquiry related delivery from 233****

    When will you have new stock come in ?
    I can wait.

  • Question : Inquiry related delivery from san****2019-12-31

  • Question : Inquiry related delivery from nor****2019-12-31

  • Question : Inquiry for the item from ric****2019-11-15

  • Question : Inquiry for the item from skc****2019-11-08

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[NESTLE]  NESCAFE COFFEE JARS. Pure Soluble Coffee
[NESTLE] NESCAFE COFFEE JARS. Pure Soluble Coffee
Item Q&A
  • Question : Inquiry for the item from shg****2020-01-25

    Hi seller, i bought above $88 nett because of the frying pan on 17th Jan, now unable to find the link to claim frying pan. Pls clarify for those who bought b4 24th Jan still entitled to the pan? If the pan is out of stock then shd replace with other compatible gift to be fair to consumer. Pls revert asap.

  • Question : Inquiry related delivery from 234****2020-01-22

  • Question : Inquiry for the item from car****2020-01-10

  • Question : Inquiry for the item from 238****2019-12-25

  • Question : Inquiry for the item from blu****2019-12-21

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[Chip Seng Impex] SunRice - Short Grain Sushi Rice 20KG!
[Chip Seng Impex] SunRice - Short Grain Sushi Rice 20KG!
Item Q&A
【DOLCE GUSTO®】NDG GENIO ll COFFEE MACHINE + DISCOVERY PACK
【DOLCE GUSTO®】NDG GENIO ll COFFEE MACHINE + DISCOVERY PACK
Item Q&A
  • Question : Inquiry related delivery from 238****2020-01-14

    Hi is my order in stock and ready to be delivered ? Its still on "shipping requested".
    cart number:132053231
    order 1: 312776758
    order 2: 312776759
    order 3: 312776760

    Answer : [Re] Inquiry related delivery from 238****

    Dear Customer, we have run out of stocks of the item that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. The stocks should be reaching our warehouse within 3 days. Thank you! QooLife Team

    Question : [Re] Inquiry related delivery from 238****

    Hi. What are the stock that is out of stock ?

    Answer : [Re] Inquiry related delivery from 238****

    Dear Customer, items out of stock are: Dolce Gusto® GENIO 2 Coffee Machine - Matte Black and Cappuccino Capsules. Thank you!! QooLife Team

    Question : [Re] Inquiry related delivery from 238****

    Can I get it before cny?

    Answer : [Re] Inquiry related delivery from 238****

    Dear Customer, you should be able to receive it before CNY as we have placed our orders for the machine and the capsules. Thank you! QooLife team

    Question : [Re] Inquiry related delivery from 238****

    Please enforce and deliver to me before CNY. Thanks !

    Answer : [Re] Inquiry related delivery from 238****

    Dear Customer, we will try our best. Thank you for your patience!! QooLife Team

    Question : [Re] Inquiry related delivery from 238****

    Hi, has the product of the machine and coffee capsule arrival in your warehouse ?

    Answer : [Re] Inquiry related delivery from 238****

    Hi customer, your order has been delivered. Do let us know if otherwise. thank you.

    Question : [Re] Inquiry related delivery from 238****

    Thanks I just received it.

  • Question : Inquiry for the item from Sus****2020-01-15

  • Question : Inquiry for the item from chu****2019-12-30

  • Question : Inquiry for the item from Pri****2019-12-26

  • Question : Inquiry for the item from tan****2019-12-25

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[Abbott]【Single tin】Similac Gain IQ 850g - Stage 1 Milk Formula
[Abbott]【Single tin】Similac Gain IQ 850g - Stage 1 Milk Formula
Item Q&A
  • Question : Inquiry for the item from lev****2020-01-14

    Hi, when will this be restocked?

    Answer : [Re] Inquiry for the item from lev****

    Dear Customer, we have placed our orders with the manufacturer and we're waiting for their shipment to our warehouse now. The stocks should reach our warehouse within 3 days. Thank you! QooLife Team

    Question : [Re] Inquiry for the item from lev****

    Hi, any update on this?

    Answer : [Re] Inquiry for the item from lev****

    Dear Customer, we believed that you have received the items purchased. Can we have your new order number if you have one please? Thank you! QooLife Team

    Question : [Re] Inquiry for the item from lev****

    No i mean when will this be restocked? I want to buy some more.. cos when I enquired on 14th u all say the stock shld reach within 3 days mah. So I check with u all again lor. Thanks!

    Answer : [Re] Inquiry for the item from lev****

    Hi customer, similac stage 1 850g is now re-stocked. Thank you :)

    Question : [Re] Inquiry for the item from lev****

    Great, thanks!

  • Question : Inquiry for the item from ali****2020-01-18

  • Question : Inquiry related delivery from che****2019-10-26

  • Question : Inquiry for the item from fly****2019-10-04

  • Question : Inquiry for the item from sia****2019-08-27

[RB] Free Harpic 500ml x 1 + Free Lysol - Harpic toilet cleaner 500ml x 9
[RB] Free Harpic 500ml x 1 + Free Lysol - Harpic toilet cleaner 500ml x 9
Item Q&A
  • Question : Inquiry related delivery from di.****2020-01-22

    Order number 312353515
    I've been waiting for my order for 20 days,. I sent you message but there's no reply. where is my order?

    Answer : [Re] Inquiry related delivery from di.****

    Hi, why you never reply my message?

  • Question : Inquiry for the item from dus****2019-12-20

  • Question : Inquiry for the item from rac****2019-12-06

  • Question : Inquiry for the item from rac****2019-11-17

  • Question : Inquiry for the item from ohk****2019-11-26

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[Wet Tissue] MAMALAB GENTLE BABY WIPES! For sensitive skin 99% purified water
[Wet Tissue] MAMALAB GENTLE BABY WIPES! For sensitive skin 99% purified water
Item Q&A
  • Question : Inquiry for the item from mee****2020-01-24

    When restock the small pack (animals series)?

  • Question : Inquiry for the item from shu****2020-01-17

  • Question : Inquiry for the item from gra****2020-01-03

  • Question : Inquiry for the item from sze****2020-01-08

  • Question : Inquiry for the item from lio****2020-01-02

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$10 GRAB RIDES VOUCHER | INSTANT REDEMPTION
$10 GRAB RIDES VOUCHER | INSTANT REDEMPTION
Item Q&A
  • Question : Inquiry related delivery from Joy****2020-01-24

    I just ordered 4x grab vouchers. But when payment via grab pay it was showing error however I check it alrdy deduct my credit on grabpay pls advise

  • Question : Inquiry related return and exchange from pea****2020-01-22

  • Question : Inquiry for the item from Lik****2020-01-19

  • Question : Inquiry for the item from yip****2020-01-17

  • Question : Inquiry for the item from sia****2020-01-16

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[OPPO] Realme 5 / 3GB RAM / 64 GB ROM - 2 years warranty
[OPPO] Realme 5 / 3GB RAM / 64 GB ROM - 2 years warranty
Item Q&A
  • Question : Inquiry for the item from joa****2020-01-23

    How many GB for the phone itself?

    Answer : [Re] Inquiry for the item from joa****

    Hi, it has a 3GB RAM and 64 GB ROM

  • Question : Inquiry from bry****2020-01-17

  • Question : Inquiry for the item from bry****2020-01-17

  • Question : Inquiry for the item from ngs****2020-01-16

  • Question : Inquiry for the item from tan****2020-01-11

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[DUMEX] [BUNDLE of 3] Dugro Step 3/4/5 Babies/Kids Milk Formula (1.6kg)
[DUMEX] [BUNDLE of 3] Dugro Step 3/4/5 Babies/Kids Milk Formula (1.6kg)
Item Q&A
  • Question : Inquiry related delivery from Ypy****2020-01-23

    313038416
    When ship

  • Question : Inquiry related delivery from lia****2019-11-29

  • Question : Inquiry for the item from 243****2019-07-23

  • Question : Inquiry related delivery from van****2019-05-14

  • Question : Inquiry for the item from lin****2018-12-21

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[PnG]【CARTON SALE】Pampers® Premium Care Pants And Tapes From Japan |
[PnG]【CARTON SALE】Pampers® Premium Care Pants And Tapes From Japan |
Item Q&A
  • Question : Inquiry for the item from teo****2020-01-23

    Secret Inquiry

  • Question : Inquiry for the item from nat****2020-01-20

  • Question : Inquiry for the item from syc****2020-01-13

  • Question : Inquiry for the item from mic****2019-11-20

  • Question : Inquiry for the item from Sea****2019-07-31

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[NESTLÉ®] MILO® UHT Ready To Drink! 24/48 x 200ml **CNY SPECIAL LION HEAD PACKING**
[NESTLÉ®] MILO® UHT Ready To Drink! 24/48 x 200ml **CNY SPECIAL LION HEAD PACKING**
Item Q&A
  • Question : Inquiry related delivery from di.****2020-01-23

    Cart number:131874515
    I've been waiting for almost a month, where is my order.? Sent you 3 messages already, but you never reply. When will you deliver???

  • Question : Inquiry for the item from JOE****2020-01-18

  • Question : Inquiry related delivery from est****2020-01-21

  • Question : Inquiry related delivery from ang****2020-01-21

  • Question : Inquiry related delivery from pra****2020-01-21

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[Abbott]【Bundle of 4】Ensure Powder/ Life 850g – For Singapore market
[Abbott]【Bundle of 4】Ensure Powder/ Life 850g – For Singapore market
Item Q&A
  • Question : Inquiry for the item from eit****2020-01-23

    Secret Inquiry

  • Question : Inquiry for the item from sub****2020-01-14

  • Question : Inquiry for the item from Ann****2020-01-12

  • Question : Inquiry for the item from Ann****2020-01-12

  • Question : Inquiry for the item from one****2019-12-30

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[Unicharm] Carton Deal!! Official Mamypoko Unisex range | Extra Dry Skin Pants / Tape (M-XXL)
[Unicharm] Carton Deal!! Official Mamypoko Unisex range | Extra Dry Skin Pants / Tape (M-XXL)
Item Q&A
  • Question : Inquiry related delivery from hui****2020-01-23

    Hi seller, i saw shipping should be 2.99, but somehow when i want to check out item, delivery will become 4.99. Please advise

  • Question : Inquiry related delivery from pur****2020-01-22

  • Question : Inquiry related cancel and refund from sou****2020-01-21

  • Question : Inquiry related delivery from mcn****2020-01-21

  • Question : Inquiry related delivery from 212****2020-01-21

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[Chip Seng Impex] Golden Eagle - 5KG/10KG THAI FRAGRANT RICE!| QUALITY RICE!
[Chip Seng Impex] Golden Eagle - 5KG/10KG THAI FRAGRANT RICE!| QUALITY RICE!
Item Q&A
  • Question : Inquiry for the item from jas****2020-01-23

    Hi, when is the next restock?

  • Question : Inquiry for the item from qiu****2020-01-09

  • Question : Inquiry for the item from jas****2019-12-30

  • Question : Inquiry for the item from fac****2020-01-05

  • Question : Inquiry for the item from 260****2019-10-31

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[NESTLÉ®] OMEGA Plus ActiCol Milk Powder 600g (Buy 2 Get 1 Free Promo Pack / Individual pack)
[NESTLÉ®] OMEGA Plus ActiCol Milk Powder 600g (Buy 2 Get 1 Free Promo Pack / Individual pack)
Item Q&A
  • Question : Inquiry related delivery from w_l****2020-01-20

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from w_l****

    Secret Inquiry

    Question : [Re] Inquiry related delivery from w_l****

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from w_l****

    Secret Inquiry

  • Question : Inquiry for the item from jia****2020-01-13

  • Question : Inquiry related delivery from wuh****2020-01-16

  • Question : Inquiry for the item from lim****2020-01-15

  • Question : Inquiry for the item from w_l****2020-01-15

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[Kimberly Clark] 1 x CARTON SALE: Huggies Gold Diapers/ Pants
[Kimberly Clark] 1 x CARTON SALE: Huggies Gold Diapers/ Pants
Item Q&A
  • Question : Inquiry for the item from wai****2020-01-23

    Secret Inquiry

    Answer : [Re] Inquiry for the item from wai****

    Secret Inquiry

  • Question : Inquiry for the item from lyn****2020-01-12

  • Question : Inquiry from cha****2019-12-27

  • Question : Inquiry for the item from cha****2019-12-30

  • Question : Inquiry for the item from lyn****2019-12-11

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[PnG]【Bundle of 4】 Tide Laundry Detergent 4.08/ 4.43L  - All types available
[PnG]【Bundle of 4】 Tide Laundry Detergent 4.08/ 4.43L - All types available
Item Q&A
  • Question : Inquiry for the item from xep****2020-01-23

    Secret Inquiry

  • Question : Inquiry for the item from dra****2020-01-13

  • Question : Inquiry for the item from Rau****2020-01-11

  • Question : Inquiry for the item from avr****2020-01-05

  • Question : Inquiry for the item from ame****2019-12-26

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Nestle Nan Milk Forumla milk [Nan Optipro/HA/Kid hypoallergenic] (Bundle of 6)
Nestle Nan Milk Forumla milk [Nan Optipro/HA/Kid hypoallergenic] (Bundle of 6)
Item Q&A
  • Question : Inquiry related delivery from wal****2020-01-20

    Hi my 7 tins powder I selected time delivery last Saturday 12Pm-5pm and paid the extra $2 delivery. waited till 530 no call no delivery. till today still No delivery and no respond from u?

    What the point of selecting my desired time slot and pay the delivery $ when the item Do Not come?

    Answer : [Re] Inquiry related delivery from wal****

    Dear Customer, we apologized for that but we have just received the stocks at our warehouse for this. Kindly let our warehouse guys to inbound the stocks and we will send it to you. Thank you!! QooLife Team

    Question : [Re] Inquiry related delivery from wal****

    Will my order be prioritised to send ASAP? Really disappointed about this. What’s the point if I select paid delivery for time slot. Now so many days also no received.

    Answer : [Re] Inquiry related delivery from wal****

    Dear customer, your order was partially oos but the stocks has reached and your order will be delivered soon, so sorry for the inconvenience caused.

    Question : [Re] Inquiry related delivery from wal****

    I have written to qoo10 to ask for refund. Waste of people time. Put on delivery but totally no update. Is total scam and holding up people time of 7tins $

  • Question : Inquiry for the item from shi****2020-01-23

  • Question : Inquiry for the item from chr****2020-01-15

  • Question : Inquiry for the item from Sha****2020-01-10

  • Question : Inquiry for the item from kar****2020-01-08

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[KAO] (Use Qoo10 Coupon!!!) Special!!! Merries Diapers Tape/Pants from NB-XXL *FOC CNY ANGBAO*
[KAO] (Use Qoo10 Coupon!!!) Special!!! Merries Diapers Tape/Pants from NB-XXL *FOC CNY ANGBAO*
Item Q&A
  • Question : Inquiry for the item from chr****2020-01-23

    Secret Inquiry

    Answer : [Re] Inquiry for the item from chr****

    Secret Inquiry

  • Question : Inquiry for the item from syl****2020-01-21

  • Question : Inquiry for the item from won****2020-01-21

  • Question : Inquiry for the item from sun****2020-01-17

  • Question : Inquiry for the item from chr****2020-01-12