| NOTICE |
QX QUICK
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Seller |
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See all notices |
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QX quick orders:
If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.
If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.
Thank you
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| NOTICE |
CHANGE ORDER INFO
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Seller |
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See all notices |
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CHANGE ORDER INFO
For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.
Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping fee
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| NOTICE |
Cancel/Refund
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Seller |
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See all notices |
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Dear buyer,
CANCEL/REFUND
Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].
Thank you!
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| NOTICE |
Disclaimer: Singpost Normal Mail
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Seller |
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See all notices |
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Dear buyers,
All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
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| NOTICE |
Shipping Info/Timing/Change memo
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Seller |
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See all notices |
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Dear buyers,
ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.
We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
Thank you very much for your understanding!
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| NOTICE |
Exchange/Return
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Seller |
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See all notices |
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EXCHANGE/RETURN
For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.
Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none
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| 34478817 |
Inquiry related delivery from kwa**** |
kwa******* |
2019-01-27 |
Answered |
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Secret Inquiry |
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[Re] Inquiry related delivery from kwa****
Secret Inquiry |
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| 33863539 |
Inquiry related delivery from ckk**** |
ckk******* |
2018-12-01 |
Answered |
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Order number is 284036285. This is my 3rd message to you as first two messages were not replied to. It has been a week since i placed my order and you still have not shipped out my items. When will you do that? |
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[Re] Inquiry related delivery from ckk****
Orders have been shipped |
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| 33281841 |
Inquiry for the item from sno**** |
sno******* |
2018-10-13 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from sno****
Secret Inquiry |
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| 32889775 |
Inquiry for the item from sul**** |
sul******* |
2018-09-06 |
Answered |
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Ipoh white coffee GSD when can restock? |
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[Re] Inquiry for the item from sul****
Dear Customer,
We should be able to replenish it by next week.
Thanks
QooLife Team |
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| 32822713 |
Inquiry for the item from ivo**** |
ivo******* |
2018-08-31 |
Answered |
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Nescafé gold range when will there be restock? |
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[Re] Inquiry for the item from ivo****
Dear Customer,
Yes. We have reordered the stocks.
It should come within these 2 days.
Thanks
QooLife Team |
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| 32461083 |
Nescafe Gold 3 in 1 |
ken******* |
2018-07-25 |
Answered |
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The Nescafe Gold 3 in 1 is 15 sticks in a pack or 15+5 sticks? |
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[Re] Nescafe Gold 3 in 1
Dear Customer, it is 15+5 sticks in a pack. As the 5 sticks are free. Thank you! QooLife Team |
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| 31975344 |
Inquiry for the item from ven**** |
ven******* |
2018-06-05 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from ven****
Secret Inquiry |
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| 31883053 |
Inquiry for the item from gil**** |
gil******* |
2018-05-27 |
Answered |
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Order no. 257696896
Hi,
I ordered 1 packet of Blendbrew Mild and 1 packet of Intense. When I received the order on 24/05/18, I was so shocked to see that the expiry date for Blendbrew Mild is 24/05/18. This is TOTALLY UNACCEPTABLE. Please arrange to send me another packet with longer expiry date or arrange for a refund. Hope to hear from you ASAP. Thank you. |
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[Re] Inquiry for the item from gil****
Dear Customer,
We apologise for the near to expiry stocks.
Will you be able to return and refund to us the order.
We apologise for the inconvenience caused.
Thanks
QooLife Team |
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[Re] Inquiry for the item from gil****
Hi,
Actually the expiry date is the date when I received my order on 24/05/18, not near to expiry, is actually last day of expiry. Please advise how can I return my order to your company? Or can you arrange 1 to 1 exchange? Thanks. |
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[Re] Inquiry for the item from gil****
Dear Customer,
We apologise for that.
You can request refund from your Qbox. We will refund the amount of this transaction back to you.
We apologsie for the inconvenienced caused.
QooLife Team |
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