| NOTICE |
QX QUICK
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Seller |
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See all notices |
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QX quick orders:
If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.
If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.
Thank you
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| NOTICE |
CHANGE ORDER INFO
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Seller |
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See all notices |
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CHANGE ORDER INFO
For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.
Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping fee
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| NOTICE |
Cancel/Refund
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Seller |
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See all notices |
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Dear buyer,
CANCEL/REFUND
Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].
Thank you!
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| NOTICE |
Disclaimer: Singpost Normal Mail
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Seller |
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See all notices |
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Dear buyers,
All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
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| NOTICE |
Shipping Info/Timing/Change memo
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Seller |
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See all notices |
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Dear buyers,
ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.
We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
Thank you very much for your understanding!
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| NOTICE |
Exchange/Return
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Seller |
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See all notices |
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EXCHANGE/RETURN
For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.
Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none
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| FAQ |
Where is Pampers Baby Dry made from?
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Seller |
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Pampers Baby Dry Pants is made in Japan / Pampers Baby Dry Tape is made in Philippines
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| 36207454 |
Inquiry related delivery from wxu**** |
wxu******* |
2019-08-19 |
Answered |
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Dear seller,
When will my item be shipped out? I ordered pampers xxl dry pants. |
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[Re] Inquiry related delivery from wxu****
Dear Customer, we have ran out of stocks on Baby Dry Diapers S and we will receive these new stocks at our warehouse by tomorrow. After which, we will send your items to you. Thank you! QooLife Team
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| 36160759 |
Inquiry related delivery from jas**** |
jas******* |
2019-08-12 |
Answered |
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hi i have ordered on july 7 4 pack of pamper may i know when can i receive my items? order no 128678821 pls look into it. thanks |
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[Re] Inquiry related delivery from jas****
Dear Customer, the stocks just reached our warehouse. Kindly allow our warehouse guys to inbound the stocks and we'll send it to you soon. Thank you! QooLife Team |
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| 36152906 |
Inquiry for the item from pei**** |
pei******* |
2019-08-11 |
Answered |
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Baby dry or premium for night use is better? |
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[Re] Inquiry for the item from pei****
Dear Customer, both are made from different quality. Premium range is made of better quality. Thank you! QooLife Team |
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| 36108590 |
Inquiry related delivery from Kia**** |
Kia******* |
2019-08-05 |
Answered |
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My order 300788291 are you going to ship out today or not? Yes or no? |
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[Re] Inquiry related delivery from Kia****
Dear Customer, the stocks just reached our warehouse. Kindly allow our warehouse guys to inbound the stocks and we'll send it to you soon. Thank you! QooLife Team |
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| 36099980 |
Inquiry related delivery from hao**** |
hao******* |
2019-08-03 |
Answered |
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It has been more than one week. Shipping status only at shipping requested. When can i rcv? |
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[Re] Inquiry related delivery from hao****
Dear Customer, the stocks just reached our warehouse. Kindly allow our warehouse guys to inbound the stocks and we'll send it to you soon. Thank you! QooLife Team |
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| 36097214 |
Inquiry related delivery from Guy**** |
Guy******* |
2019-08-03 |
Answered |
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Order number 300835258
When can receive |
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[Re] Inquiry related delivery from Guy****
Dear Customer, we have run out of stocks Baby Dry Diapers S that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. The stocks should be reaching our warehouse within 3 days. Thank you! QooLife Team |
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| 36085057 |
Inquiry for the item from gem**** |
gem******* |
2019-08-01 |
Answered |
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Is there still free dynamo if I order now? |
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[Re] Inquiry for the item from gem****
Dear Customer, we apologized as the free dynamo have been fully redeemed! Thank you! QooLife Team |
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| 36037363 |
Inquiry for the item from joy**** |
joy******* |
2019-07-26 |
Answered |
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Hi may I check if the free gift is still available? It doesn’t reflect in the drop down box |
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[Re] Inquiry for the item from joy****
Dear Customer, we apologized as the free gift has been fully redeemed. Thank you! QooLife Team |
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