| NOTICE |
QX QUICK
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Seller |
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See all notices |
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QX quick orders:
If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.
If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.
Thank you
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| NOTICE |
CHANGE ORDER INFO
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Seller |
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See all notices |
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CHANGE ORDER INFO
For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.
Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping fee
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| NOTICE |
Cancel/Refund
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Seller |
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See all notices |
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Dear buyer,
CANCEL/REFUND
Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].
Thank you!
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| NOTICE |
Disclaimer: Singpost Normal Mail
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Seller |
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See all notices |
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Dear buyers,
All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
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| NOTICE |
Exchange/Return
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Seller |
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See all notices |
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EXCHANGE/RETURN
For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.
Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none
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| FAQ |
Where is Pampers Baby Dry made from?
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Seller |
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Pampers Baby Dry Pants is made in Japan / Pampers Baby Dry Tape is made in Philippines
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| 38181120 |
Inquiry for the item from sun**** |
sun******* |
2020-04-04 |
Unanswered |
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Hi, can I order combination of L and XL, since they are of the same price? |
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| 38179584 |
Inquiry related delivery from yat**** |
yat******* |
2020-04-04 |
Unanswered |
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Hi! Still awaiting for my order #316799143 and #316799144 dated 31st March 2020. When is the delivery? Thanks! |
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| 38177191 |
Inquiry for the item from hua**** |
hua******* |
2020-04-03 |
Unanswered |
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Will the business as usual given the covid announcements in Singapore ? |
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| 38139131 |
Inquiry related delivery from wil**** |
wil******* |
2020-03-31 |
Unanswered |
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Hi, I have selected my delivery on the 30th mar. Till now there is no update on the shipping. Please advise. Thank you. I purchased on the 28th. |
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[Re] Inquiry related delivery from wil****
Dear Customer, would you like to provide your order number for us to check?
Thank you. |
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[Re] Inquiry related delivery from wil****
113788451 |
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[Re] Inquiry related delivery from wil****
Appreciate if you could give me some update. Thanks. |
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[Re] Inquiry related delivery from wil****
I am still waiting for an update. |
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[Re] Inquiry related delivery from wil****
Dear Customer, your order number is not valid. Would you like to double check your order number? Or you can go to the order page and send the request under the order number.
Thank you. |
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[Re] Inquiry related delivery from wil****
Order no. 316629340 |
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[Re] Inquiry related delivery from wil****
I am still waiting for an update. I purchased a week ago. |
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[Re] Inquiry related delivery from wil****
Please, can I have some update. When is my purchase going to arrive? It’s been more than a week. And the delivery suppose to be next day delivery. |
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| 38138915 |
Inquiry related delivery from st3**** |
emm******* |
2020-03-31 |
Unanswered |
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i opted for next day prime. supposed to deliver on 30th Mar, status is still pending. when can dispatch? |
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[Re] Inquiry related delivery from st3****
Dear customer, please refer to your earlier inquiry. Thank you. |
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[Re] Inquiry related delivery from st3****
You mentioned item will reach me by today. In the end item still under preparation. No follow up at all! Do not commit to Q prime if cannot deliver |
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[Re] Inquiry related delivery from st3****
Dear Customer, we are sorry for the delay. We are having a new batch of stock coming in on 03 April. Will proceed with the delivery soon.
Thank you.
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[Re] Inquiry related delivery from st3****
please update delivery status. stock shd be in by 3 april as mentioned by your shop. |
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[Re] Inquiry related delivery from st3****
Even if there is a delay due to current situation, I think u shd at least give customers an update rather than us waiting aimlessly for a reply. Either we cancel order or wait for it or get it from other source while waiting.
Let us know soon! |
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| 38138197 |
Inquiry for the item from lov**** |
lov******* |
2020-03-31 |
Answered |
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Hi I have made my purchase last week, may I know when will you ship my item as normally it’s next day deliver. Thanks |
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[Re] Inquiry for the item from lov****
Dear customer, can you provide us your order no.? Thank you. |
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[Re] Inquiry for the item from lov****
Order number is 316523273 |
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[Re] Inquiry for the item from lov****
Dear Customer, Your order will be delivered by early next week. We are sorry for delay.
Thank you. |
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[Re] Inquiry for the item from lov****
Hi, please proceed to deliver to me asap as I need the diapers. Thank you so much |
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[Re] Inquiry for the item from lov****
Dear Customer, Sorry for the late reply. Your order has been delivered. Please contact us if there is any issue.
Thank you for choosing Qoolife. We hope to see you again.
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| 38087358 |
Inquiry for the item from tin**** |
tin******* |
2020-03-25 |
Answered |
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Hi seller, I'm looking for XL premium pant "pampers" when the stock will be in?.
And I saw promotion earlier, no more now? Any on-going promotion soon? Thanks~ |
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[Re] Inquiry for the item from tin****
Dear customer, we just updated the listing, we have stocks available. Currently there is a promotion ongoing, $60 for 1 carton and $120 for 2. Hope this helps! |
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| 38086892 |
Inquiry for the item from kah**** |
kah******* |
2020-03-25 |
Answered |
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Hi. When will the premium pants XL be back in store? Thanks. |
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[Re] Inquiry for the item from kah****
Dear customer, we will update listing soon. Please check back at the end of the week. Thank you. |
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