| NOTICE |
CS cases check on 30/05
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Qoo10 customer center |
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See all notices |
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Cart no: 127141160
Pic mention that stock will arrive by next week. (1st week of June)
Cart no: 127013157 and 126985752
Pic have cancel the orders due to OOS.
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| NOTICE |
QX QUICK
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Seller |
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See all notices |
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QX quick orders:
If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.
If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.
Thank you
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| NOTICE |
CHANGE ORDER INFO
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Seller |
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See all notices |
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CHANGE ORDER INFO
For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.
Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping fee
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| NOTICE |
Cancel/Refund
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Seller |
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See all notices |
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Dear buyer,
CANCEL/REFUND
Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].
Thank you!
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| NOTICE |
Disclaimer: Singpost Normal Mail
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Seller |
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Dear buyers,
All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
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| NOTICE |
Shipping Info/Timing/Change memo
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Seller |
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See all notices |
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Dear buyers,
ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.
We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
Thank you very much for your understanding!
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| NOTICE |
Exchange/Return
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Seller |
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See all notices |
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EXCHANGE/RETURN
For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.
Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none
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| FAQ |
Where is Pampers Baby Dry made from?
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Seller |
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Pampers Baby Dry Pants is made in Japan / Pampers Baby Dry Tape is made in Philippines
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| 35716242 |
Inquiry for the item from tan**** |
hwe******* |
2019-06-18 |
Answered |
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i see that you only show prenium tapes. but don't have on baby dry diapers , and also pampers pure , what the difference between these 3 ?? i am only looking at NB
thanks. |
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[Re] Inquiry for the item from tan****
Dear Customer,
For NB, we have both premium tape and baby dry. Premium tape is a made out of better quality compared to baby dry. Thank you. |
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| 35715830 |
Inquiry related delivery from the**** |
the******* |
2019-06-18 |
Answered |
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When the stocks arrive please help to expedite order no. 297750150. Baby only has reserve diapers until Thursday. Thank you. |
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[Re] Inquiry related delivery from the****
Dear Customer, we have run out of stocks for the product that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. The stocks should reach our warehouse this Thursday. Thank you! QooLife Team |
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| 35708204 |
Inquiry related delivery from the**** |
the******* |
2019-06-17 |
Answered |
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Hi I ordered on 13 June and it is now the fifth day but status still under shipping requested. When would my order be shipped out? Baby needs it. |
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[Re] Inquiry related delivery from the****
Dear Customer,
We deeply apologize due to the delay in our supplier shipment for S60 and it will only reach warehouse by tomorrow. We can only mail out all orders to reach you by Thursday this week. Please let us know if you would like to wait or cancel your order. |
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[Re] Inquiry related delivery from the****
Hi,thank you for your response, noted will arrive by thursday. Will wait for the delivery. |
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[Re] Inquiry related delivery from the****
Dear Customer, we have run out of stocks for the product that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. The stocks should reach us within 2 days. Thank you! QooLife Team |
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| 35636762 |
Inquiry for the item from rac**** |
rac******* |
2019-06-09 |
Answered |
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It has been many days and I still yet to get a response about my missing pampers. The lack of response shows how bad is the service. Disappointed. Just cancel or refund me pls if I could not get an answer. |
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[Re] Inquiry for the item from rac****
Dear Customer, the items you ordered was warehouse out and delivered to you on Jun 06, 2019 18:24:48. Kindly check with your neighbours to see if anyone has received it on your behalf. Thank you! QooLife Team |
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[Re] Inquiry for the item from rac****
I already explained many times!!! Did you guys even read all my PMs and inquiries?! There were no neighbors! Omg. Just send me my pamers or refund me. Its only 2 choices and your service literally was the worse. I have never encounter missing items before. I have more than 10 orders this time and only yours had a problem. Please find out where are my items. This is seriously driving me nuts. Waited so many days for response and I end up getting a "copy & paste" texts. |
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[Re] Inquiry for the item from rac****
I already explained many times!!! Did you guys even read all my PMs and inquiries?! There were no neighbors! Omg. Just send me my pamers or refund me. Its only 2 choices and your service literally was the worse. I have never encounter missing items before. I have more than 10 orders this time and only yours had a problem. Please find out where are my items. This is seriously driving me nuts. Waited so many days for response and I end up getting a "copy & paste" texts. |
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[Re] Inquiry for the item from rac****
Refunded
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| 35632582 |
Inquiry related cancel and refund from ron**** |
ron******* |
2019-06-08 |
Answered |
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Hi please advise you have receive my payment for my order. It was deducted on my singtel dash |
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[Re] Inquiry related cancel and refund from ron****
PLEASE ADVISE!!!!!!!!!!!!!!!!!!! |
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[Re] Inquiry related cancel and refund from ron****
Dear Customer, can we have your order number please? Thank you! QooLife Team |
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| 35619218 |
Inquiry for the item from reg**** |
reg******* |
2019-06-06 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from reg****
Secret Inquiry |
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[Re] Inquiry for the item from reg****
Secret Inquiry |
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| 35604279 |
Inquiry for the item from Jyc**** |
Jyc******* |
2019-06-04 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from Jyc****
Secret Inquiry |
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| 35588011 |
Inquiry for the item from lig**** |
lig******* |
2019-06-03 |
Answered |
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If it is possible to mix the size of the packs...A carton of 4...Change to 2 small and 2 medium? |
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[Re] Inquiry for the item from lig****
Dear Customer, it will be better for you to cancel and reorder again. We apologize as we're not able to access the orders you have made. Thank you! QooLife Team |
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[Re] Inquiry for the item from lig****
I wants to check if it is possible..I haven't placed the orders. |
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[Re] Inquiry for the item from lig****
Dear Customer, the status is now 'On Delivery'. You should receive it within these few days. Thank you! QooLife Team |
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