| NOTICE |
QX QUICK
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Seller |
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See all notices |
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QX quick orders:
If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.
If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.
Thank you
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| NOTICE |
CHANGE ORDER INFO
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Seller |
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See all notices |
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CHANGE ORDER INFO
For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.
Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping fee
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| NOTICE |
Cancel/Refund
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Seller |
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See all notices |
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Dear buyer,
CANCEL/REFUND
Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].
Thank you!
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| NOTICE |
Disclaimer: Singpost Normal Mail
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Seller |
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See all notices |
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Dear buyers,
All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
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| NOTICE |
Shipping Info/Timing/Change memo
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Seller |
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See all notices |
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Dear buyers,
ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.
We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
Thank you very much for your understanding!
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| NOTICE |
Exchange/Return
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Seller |
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See all notices |
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EXCHANGE/RETURN
For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.
Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none
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| FAQ |
Where is Pampers Baby Dry made from?
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Seller |
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Pampers Baby Dry Pants is made in Japan / Pampers Baby Dry Tape is made in Philippines
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| 37066876 |
Inquiry related delivery from lim**** |
lim******* |
2019-12-02 |
Unanswered |
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I tried order one set (under free qPrime) but when it comes to payment at the end, I was charged $1 for shipping after selecting the Qx delivery timing. why is it so? I thought shipping is supposed to be free |
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| 37041388 |
Inquiry for the item from Yan**** |
yan******* |
2019-11-29 |
Unanswered |
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Hi
Please advise the baby dry diapers is it made in Japan too?
thank You |
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| 37034103 |
Inquiry for the item from ama**** |
ama******* |
2019-11-29 |
Answered |
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do you have a photo of the pants pampers how it looks like front and back? |
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[Re] Inquiry for the item from ama****
Dear Customer, i'm afraid that we don't have that but do check out our website as there are some pictures there. The website is: https://www.qoo10.sg/g/408544656 Thank you!! QooLife Team |
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| 36961208 |
Inquiry related delivery from eve**** |
eve******* |
2019-11-20 |
Answered |
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I have been asking for my delivery status for my order made in 11.11.. but totally no response from seller? |
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[Re] Inquiry related delivery from eve****
Dear Customer, we noticed that your order has been cancelled. We hope to see you again. Thank you! QooLife Team |
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| 36959665 |
Inquiry related delivery from PEL**** |
PEL******* |
2019-11-20 |
Answered |
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Hi seller, it has been 5 days and i do not have any update on my order. Can you please respond |
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[Re] Inquiry related delivery from PEL****
Dear Customer, apologies for the late delivery but we have ran out of stocks on the Cetaphil items. We have placed our orders with the manufacturer and we're waiting for their shipment to our warehouse now. The stocks should reach our warehouse within 2 days. Thank you! QooLife Team |
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[Re] Inquiry related delivery from PEL****
Thanks for the response |
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[Re] Inquiry related delivery from PEL****
Dear Customer, thanks for waiting! QooLife Team |
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| 36956954 |
Inquiry related return and exchange from ljl**** |
ljl******* |
2019-11-19 |
Answered |
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Please response to my request on exchange please. I have sent a couple of messages to u.. for the last few days. |
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[Re] Inquiry related return and exchange from ljl****
Dear Customer, we apologized that we can't exchange for you as your items delivered have been more than 7 days from the date you made this request. Thank you for your purchase!! QooLife Team |
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| 36904728 |
Inquiry related delivery from mag**** |
cha******* |
2019-11-13 |
Answered |
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if i order tonight, can it be deliver tomorrow? |
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[Re] Inquiry related delivery from mag****
Dear Customer, it is better to set 2 days for the delivery as our warehouse may be overwhelm by the number of orders we received. Thank you!! QooLife Tea, |
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| 36904517 |
Inquiry for the item from yiy**** |
yiy******* |
2019-11-13 |
Answered |
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Hi, can I get 2 premium tapes L and 2 premium pants L since the price is the same? |
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[Re] Inquiry for the item from yiy****
Hi, can you please reply? |
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[Re] Inquiry for the item from yiy****
Dear Customer, kindly order now as we have the stocks at the warehouse for it. Thank you!! QooLife Team |
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