| NOTICE |
Shipping Notice for tissue
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Qoo10 customer center |
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See all notices |
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Due to extremely high demand, all delivery facial and bath tissue is likely to experience inevitable delay.
We humbly seek your kind patience and thank you for supporting Qoolife.
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| NOTICE |
QX QUICK
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Seller |
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See all notices |
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QX quick orders:
If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.
If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.
Thank you
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| NOTICE |
CHANGE ORDER INFO
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Seller |
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See all notices |
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CHANGE ORDER INFO
For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.
Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping fee
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| NOTICE |
Cancel/Refund
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Seller |
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See all notices |
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Dear buyer,
CANCEL/REFUND
Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].
Thank you!
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| NOTICE |
Disclaimer: Singpost Normal Mail
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Seller |
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See all notices |
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Dear buyers,
All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
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| NOTICE |
Shipping Info/Timing/Change memo
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Seller |
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See all notices |
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Dear buyers,
ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.
We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
Thank you very much for your understanding!
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| NOTICE |
Exchange/Return
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Seller |
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See all notices |
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EXCHANGE/RETURN
For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.
Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none
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| FAQ |
Where is Pampers Baby Dry made from?
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Seller |
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Pampers Baby Dry Pants is made in Japan / Pampers Baby Dry Tape is made in Philippines
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| 37732762 |
Inquiry related delivery from Wen**** |
Wen******* |
2020-02-17 |
Unanswered |
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Can advise on delivery date for my item? |
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| 37729689 |
Inquiry related delivery from mym**** |
mym******* |
2020-02-17 |
Unanswered |
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| 37727449 |
Inquiry related delivery from mym**** |
mym******* |
2020-02-17 |
Unanswered |
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Order number 314322777 when ship? |
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| 37717402 |
Inquiry related delivery from dio**** |
dio******* |
2020-02-16 |
Answered |
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Hi, I have not received my order. It says shipping schedule but I have order since last week. |
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[Re] Inquiry related delivery from dio****
Dear Customer, your items are under 'Pick & Pack' now. You should receive your items within 3-5 days. Thank you! QooLife Team |
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| 37714878 |
Inquiry related delivery from swe**** |
swe******* |
2020-02-16 |
Unanswered |
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I have been waiting for more than a week since orders were placed and the orders are scheduled to ship on 13/2, till now there’s no status update yet! There are people who ordered after me but received their items WITH SPEEDY DELIVERY?
No reply when I was sending you enquiry privately!
Please be a man and refund if you are not gonna honour the orders! |
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[Re] Inquiry related delivery from swe****
Dear Customer, your items are under 'Pick & Pack' now. You should receive your items within 3-5 days. Thank you! QooLife Team |
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[Re] Inquiry related delivery from swe****
You told me the same thing one week ago and fake updated to be shipped on 13/Feb but till now no update, and tell me the same thing again?
Please explain why did others who ordered AFTER me received before me! |
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| 37710780 |
Inquiry for the item from pc_**** |
pc_******* |
2020-02-15 |
Answered |
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Why is free dynamo options None only? |
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[Re] Inquiry for the item from pc_****
Dear Customer, we apologized for that as the item has been fully redeemed. Thank you!! QooLife Team |
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| 37689255 |
Inquiry related delivery from jas**** |
jas******* |
2020-02-13 |
Answered |
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Hi. I ordered 4 x XL pants but have not received. Can I check on my order please. Thanks |
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[Re] Inquiry related delivery from jas****
Dear Customer, we have run out of stocks of the item that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. The stocks should be reaching our warehouse within 3 days. Thank you! QooLife Team |
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| 37689063 |
Inquiry for the item from lye**** |
lye******* |
2020-02-13 |
Answered |
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Hi when will premium tape L size be restock? Thank you. |
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[Re] Inquiry for the item from lye****
Dear Customer, we will restock the item soon. The stocks should reach our warehouse by this week. Thank you!! QooLife Team |
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