| NOTICE |
QX QUICK
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Seller |
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See all notices |
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QX quick orders:
If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.
If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.
Thank you
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| NOTICE |
CHANGE ORDER INFO
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Seller |
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See all notices |
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CHANGE ORDER INFO
For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.
Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping fee
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| NOTICE |
Cancel/Refund
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Seller |
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See all notices |
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Dear buyer,
CANCEL/REFUND
Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].
Thank you!
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| NOTICE |
Disclaimer: Singpost Normal Mail
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Seller |
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See all notices |
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Dear buyers,
All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
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| NOTICE |
Shipping Info/Timing/Change memo
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Seller |
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See all notices |
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Dear buyers,
ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.
We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
Thank you very much for your understanding!
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| NOTICE |
Exchange/Return
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Seller |
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See all notices |
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EXCHANGE/RETURN
For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.
Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none
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| FAQ |
Where is Pampers Baby Dry made from?
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Seller |
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Pampers Baby Dry Pants is made in Japan / Pampers Baby Dry Tape is made in Philippines
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| 36649338 |
Inquiry related delivery from Suy**** |
Suy******* |
2019-10-14 |
Answered |
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Hi when will my items be sent? |
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[Re] Inquiry related delivery from Suy****
Dear Customer, we have run out of stocks of the item that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. The stocks should be reaching our warehouse within 3 days. Thank you! QooLife Team |
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| 36554289 |
Inquiry for the item from shi**** |
shi******* |
2019-10-02 |
Answered |
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Hi when will premium pants xl be re stock? |
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[Re] Inquiry for the item from shi****
Dear Customer, kindly place your orders soon as we have just received the stocks. Thank you!! QooLife Team |
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| 36483349 |
Inquiry for the item from wil**** |
wil******* |
2019-09-23 |
Answered |
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Hi seller what is the different between premium tapes and baby dry diapers? |
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[Re] Inquiry for the item from wil****
Dear customer, tapes is to be worn attached from the sides, diapers is to be worn like a pants |
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| 36386604 |
Inquiry for the item from van**** |
van******* |
2019-09-11 |
Answered |
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I have not receive 1 of my order i did august 18, can help me check what happened? |
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[Re] Inquiry for the item from van****
Dear Customer, the stocks just reached our warehouse. Kindly allow our warehouse guys to inbound the stocks and we'll send it to you soon. Thank you! QooLife Team |
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| 36356237 |
Inquiry related cancel and refund from naz**** |
naz******* |
2019-09-06 |
Answered |
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THIS IS Cart No : 128869396
I NEED my 4 missing cartons or refund my money and take back the item u sent
I order 5 cartons u sent 5 packet WTF ??
PRIVATE MSG NO RESPONSE
DO CLAIM NO RESPONSE
IF DONT TAKE ACTION AFTER U SEE MY MSG HERE
I MAKE POLICE REPORT UNDER SCAM |
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[Re] Inquiry related cancel and refund from naz****
Dear Customer, in the orders in your cart, you have ordered a total of 5 cartons in 3 different orders. Items that were warehouse out and delivered to you on 2019-08-29 12:19:23 totals to 5 cartons. Thank you! QooLife Team |
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| 36344789 |
Inquiry related return and exchange from spa**** |
spa******* |
2019-09-05 |
Answered |
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Secret Inquiry |
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[Re] Inquiry related return and exchange from spa****
Secret Inquiry |
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| 36342093 |
Inquiry for the item from Emi**** |
Emi******* |
2019-09-05 |
Answered |
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Hi. Can I know when will restock for dry pant XXL??? I need it before 10sept. Pls advise. Thank |
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[Re] Inquiry for the item from Emi****
Dear Customer, we have placed our orders with the manufacturer and we're waiting for their shipment to our warehouse now. The stocks should reach our warehouse within 4 days. Thank you! QooLife Team |
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[Re] Inquiry for the item from Emi****
Ok. Can't wait till tat date. Thank |
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[Re] Inquiry for the item from Emi****
Dear Customer, we believed that you have received the items purchased. Thank you! QooLife Team |
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| 36323761 |
Inquiry for the item from cam**** |
cam******* |
2019-09-02 |
Answered |
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hello. I have a new born box, and have yet to open the carton . bought for friend but didn't fit. wish to exchange to s size or m size. please |
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[Re] Inquiry for the item from cam****
Dear Customer, can we have your order number please? This is to assist us in our investigation. Thank you! QooLife Team |
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