| NOTICE |
QX QUICK
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Seller |
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See all notices |
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QX quick orders:
If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.
If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.
Thank you
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| NOTICE |
CHANGE ORDER INFO
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Seller |
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See all notices |
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CHANGE ORDER INFO
For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.
Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping fee
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| NOTICE |
Cancel/Refund
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Seller |
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See all notices |
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Dear buyer,
CANCEL/REFUND
Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].
Thank you!
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| NOTICE |
Disclaimer: Singpost Normal Mail
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Seller |
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See all notices |
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Dear buyers,
All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
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| NOTICE |
Shipping Info/Timing/Change memo
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Seller |
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See all notices |
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Dear buyers,
ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.
We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
Thank you very much for your understanding!
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| NOTICE |
Exchange/Return
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Seller |
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See all notices |
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EXCHANGE/RETURN
For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.
Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none
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| 33657579 |
Inquiry related delivery from del**** |
DEL******* |
2018-11-15 |
Answered |
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Hi ordered this on Sunday but yet to be shipped. any updates? you guys used to ship damn fast so i was expecting it to be delivered as we are urgently in need of diapers. |
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[Re] Inquiry related delivery from del****
Dear Customer, the stocks are arriving soon. We will ship out your Pampers by this Saturday. Apologies for the late delivery. Thank you! QooLife Team |
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| 33656712 |
Inquiry related delivery from nat**** |
nat******* |
2018-11-15 |
Answered |
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Secret Inquiry |
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[Re] Inquiry related delivery from nat****
Secret Inquiry |
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| 33651789 |
Inquiry related delivery from ang**** |
ang******* |
2018-11-14 |
Answered |
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Secret Inquiry |
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[Re] Inquiry related delivery from ang****
Secret Inquiry |
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| 33604859 |
Inquiry for the item from adr**** |
adr******* |
2018-11-12 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from adr****
Secret Inquiry |
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[Re] Inquiry for the item from adr****
Secret Inquiry |
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[Re] Inquiry for the item from adr****
Secret Inquiry |
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| 33595946 |
Inquiry for the item from say**** |
say******* |
2018-11-11 |
Answered |
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The free airfryer will ship together with the diapers? |
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[Re] Inquiry for the item from say****
Dear Customer, the free gifts will be sent out after you have received your orders. Thank you! QooLife Team |
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| 33595608 |
Inquiry related delivery from rub**** |
rub******* |
2018-11-11 |
Answered |
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Hi, can you send the goods before 15November, because we wil on holiday one week after 15 november |
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[Re] Inquiry related delivery from rub****
Dear Customer, we have run out of stocks for the product that you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team |
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| 33591014 |
Inquiry for the item from fre**** |
fre******* |
2018-11-11 |
Answered |
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Any L pants restock? |
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[Re] Inquiry for the item from fre****
Dear Customer, the new stocks are coming in. Kindly check it this weekend. Thank you! QooLife Team |
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| 33586182 |
Inquiry for the item from ice**** |
ice******* |
2018-11-10 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from ice****
Secret Inquiry |
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