| NOTICE |
QX QUICK
|
Seller |
|
See all notices |
|
QX quick orders:
If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.
If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.
Thank you
|
| NOTICE |
CHANGE ORDER INFO
|
Seller |
|
See all notices |
|
CHANGE ORDER INFO
For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.
Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping fee
|
| NOTICE |
Cancel/Refund
|
Seller |
|
See all notices |
|
Dear buyer,
CANCEL/REFUND
Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].
Thank you!
|
| NOTICE |
Disclaimer: Singpost Normal Mail
|
Seller |
|
See all notices |
|
Dear buyers,
All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
|
| NOTICE |
Shipping Info/Timing/Change memo
|
Seller |
|
See all notices |
|
Dear buyers,
ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.
We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
Thank you very much for your understanding!
|
| NOTICE |
Exchange/Return
|
Seller |
|
See all notices |
|
EXCHANGE/RETURN
For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.
Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none
|
| 34673560 |
Inquiry for the item from Ann**** |
Ann******* |
2019-02-19 |
Answered |
| |
Secret Inquiry |
| |
[Re] Inquiry for the item from Ann****
Secret Inquiry |
| |
[Re] Inquiry for the item from Ann****
Secret Inquiry |
| |
[Re] Inquiry for the item from Ann****
Secret Inquiry |
|
| 34645941 |
Inquiry for the item from pei**** |
pei******* |
2019-02-17 |
Answered |
| |
Hi
When will xl pants come in? |
| |
[Re] Inquiry for the item from pei****
Premium xl pants |
| |
[Re] Inquiry for the item from pei****
Dear customer,
Your stocks are currently at our warehouse. Please allow some time for our logistical staffs to sort them out.
We will deliver them as soon as possible. Thank you for supporting Qoolife! |
|
| 34630528 |
Inquiry for the item from reb**** |
reb******* |
2019-02-15 |
Answered |
| |
Hi
If find the air fryer not working how? What the procedure ? |
| |
[Re] Inquiry for the item from reb****
Dear Customer, there's a warranty card in your package. Do call / email the number involve. Thank you! QooLife Team |
|
| 34629604 |
Inquiry related delivery from rui**** |
rui******* |
2019-02-14 |
Answered |
| |
Do you have stocks for premium pants xl now? |
| |
[Re] Inquiry related delivery from rui****
Dear Customer, you may place your orders now as the stocks just came in. Thank you! QooLife Team |
|
| 34609044 |
Inquiry for the item from ben**** |
ben******* |
2019-02-13 |
Answered |
| |
Hi seller,
When the premiun pants xl stock in again? |
| |
[Re] Inquiry for the item from ben****
Dear Customer, we have placed our orders with the manufacturer and we're waiting for their shipment to our warehouse now. Thank you! QooLife Team |
|
| 34607170 |
Inquiry for the item from chu**** |
chu******* |
2019-02-12 |
Answered |
| |
Secret Inquiry |
| |
[Re] Inquiry for the item from chu****
Secret Inquiry |
|
| 34597906 |
Inquiry for the item from dor**** |
dor******* |
2019-02-12 |
Answered |
| |
Hi seller,
Re free gift - air fryer, how long is the warranty and is the warranty card inside the box ? |
| |
[Re] Inquiry for the item from dor****
Dear Customer, the warranty is for 3 months and the warranty card should be in the box. Thank you! QooLife Team |
|
| 34580536 |
Inquiry for the item from gre**** |
gre******* |
2019-02-10 |
Answered |
| |
When will pants L size (44pcs) be restock? |
| |
[Re] Inquiry for the item from gre****
Dear Customer, the item will be restocked soon. Kindly follow the page to know when the stocks arrive. Thank you! QooLife Team |
|
