| NOTICE |
QX QUICK
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Seller |
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See all notices |
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QX quick orders:
If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.
If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.
Thank you
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| NOTICE |
CHANGE ORDER INFO
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Seller |
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See all notices |
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CHANGE ORDER INFO
For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.
Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping fee
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| NOTICE |
Cancel/Refund
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Seller |
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See all notices |
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Dear buyer,
CANCEL/REFUND
Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].
Thank you!
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| NOTICE |
Disclaimer: Singpost Normal Mail
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Seller |
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See all notices |
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Dear buyers,
All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
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| NOTICE |
Shipping Info/Timing/Change memo
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Seller |
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See all notices |
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Dear buyers,
ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.
We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
Thank you very much for your understanding!
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| NOTICE |
Exchange/Return
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Seller |
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See all notices |
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EXCHANGE/RETURN
For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.
Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none
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| 35824539 |
Inquiry from 240**** |
fio******* |
2019-07-01 |
Answered |
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Secret Inquiry |
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[Re] Inquiry from 240****
Secret Inquiry |
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| 35746654 |
Inquiry related delivery from zun**** |
zun******* |
2019-06-21 |
Answered |
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Secret Inquiry |
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[Re] Inquiry related delivery from zun****
Secret Inquiry |
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| 35740235 |
Inquiry related delivery from sam**** |
sam******* |
2019-06-20 |
Answered |
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Hi Seller,
I've placed my order on 15th June and have not received till date. May I know when will my order be sent out?
Thank you
297805819 Order Number |
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[Re] Inquiry related delivery from sam****
Dear Customer,
Item will be on delivery to reach you within 2 working days, we are sorry for the delay |
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| 35692966 |
Inquiry for the item from fan**** |
fan******* |
2019-06-15 |
Answered |
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What are the designs available for skiphop bag? |
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[Re] Inquiry for the item from fan****
Dear Customer,
You may take a look at the options for the designs available. Thank you. |
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| 35624368 |
Inquiry for the item from wan**** |
wan******* |
2019-06-07 |
Answered |
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bird nest still available? Thanks. |
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[Re] Inquiry for the item from wan****
Dear Customer, we still have stocks for the bird's nest but it's going fast. Kindly place your orders soon. Thank you! QooLife Team |
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[Re] Inquiry for the item from wan****
Thanks. Order made. |
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[Re] Inquiry for the item from wan****
Dear Customer, you're welcome!! QooLife Team |
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| 35583712 |
Inquiry for the item from ply**** |
ply******* |
2019-06-03 |
Answered |
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Expiry of bird nest? |
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[Re] Inquiry for the item from ply****
Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from the manufacturer regularly on a weekly basis. Thus, most of our stocks are new & fresh stocks. Thanks! QooLife Team |
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| 35389536 |
Inquiry related cancel and refund from kym**** |
kym******* |
2019-05-10 |
Unanswered |
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Dear seller,
The pampers received for the XL Dry Pants were super poor quality than before. It's so thin and easily torn, material were so rough, unlike the past order it's smooth.
Is this fake Pampers?
My son had been keep scratching his private part using this batch of diaper.
Also the leakage were terrible.
We have been using for 2 years and did not encounter such problem before.What's is going on?
Please advice?
Order no. 124889959
Pampers:10. Baby Dry Pant XL38s x4 (12-22kg)(+S$14.80)
2nd Carton:13. Baby Dry Diapers S 82s x4 (328pcs)(+S$76)
3th Carton:10. Baby Dry Pant XL38s (12-22kg)(+S$76.70) |
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| 35389535 |
Inquiry related return and exchange from kym**** |
kym******* |
2019-05-10 |
Unanswered |
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Dear seller,
The pampers received for the XL Dry Pants were super poor quality than before. It's so thin and easily torn, material were so rough, unlike the past order it's smooth.
Is this fake Pampers?
My son had been keep scratching his private part using this batch of diaper.
Also the leakage were terrible.
We have been using for 2 years and did not encounter such problem before.What's is going on?
Please advice?
Order no. 124889959
Pampers:10. Baby Dry Pant XL38s x4 (12-22kg)(+S$14.80)
2nd Carton:13. Baby Dry Diapers S 82s x4 (328pcs)(+S$76)
3th Carton:10. Baby Dry Pant XL38s (12-22kg)(+S$76.70) |
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