| NOTICE |
QX QUICK
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Seller |
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See all notices |
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QX quick orders:
If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.
If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.
Thank you
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| NOTICE |
CHANGE ORDER INFO
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Seller |
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See all notices |
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CHANGE ORDER INFO
For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.
Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping fee
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| NOTICE |
Cancel/Refund
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Seller |
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See all notices |
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Dear buyer,
CANCEL/REFUND
Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].
Thank you!
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| NOTICE |
Disclaimer: Singpost Normal Mail
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Seller |
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See all notices |
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Dear buyers,
All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
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| NOTICE |
Shipping Info/Timing/Change memo
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Seller |
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See all notices |
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Dear buyers,
ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.
We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
Thank you very much for your understanding!
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| NOTICE |
Exchange/Return
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Seller |
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See all notices |
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EXCHANGE/RETURN
For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.
Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none
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| 34456759 |
Inquiry for the item from ang**** |
rog******* |
2019-01-24 |
Answered |
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Dear seller
Kindly advise when you'll be restocking the 1.6kg step 4 milk powder. Thanks |
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[Re] Inquiry for the item from ang****
Dear Customer,
We have received the stocks today. You should be able to order the stocks tomorrow evening.
Thanks
QooLife Team |
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| 33952926 |
Inquiry for the item from Amb**** |
xer******* |
2018-12-09 |
Answered |
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when will dumex soy get restocked? please kindly advise. Can you open up qty and stated restock date so we can purchase ahead of restock and also know the estimated restock date please? |
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[Re] Inquiry for the item from Amb****
Dear Customer, our apologies as we are not going to restock it again. Thank you! QooLife Team |
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| 33838387 |
Inquiry for the item from ali**** |
ali******* |
2018-11-29 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from ali****
Secret Inquiry |
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[Re] Inquiry for the item from ali****
Secret Inquiry |
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[Re] Inquiry for the item from ali****
Secret Inquiry |
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[Re] Inquiry for the item from ali****
Secret Inquiry |
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[Re] Inquiry for the item from ali****
Secret Inquiry |
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[Re] Inquiry for the item from ali****
Secret Inquiry |
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[Re] Inquiry for the item from ali****
Secret Inquiry |
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[Re] Inquiry for the item from ali****
Secret Inquiry |
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[Re] Inquiry for the item from ali****
Secret Inquiry |
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| 33816704 |
Inquiry related delivery from teo**** |
teo******* |
2018-11-27 |
Answered |
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Please advise on the status of my order. Ordered on 14 nov til now no delivery yet. Order no. 283392741, Cart no. 123042909, Mamil Gold Step 4 (1.6kg). |
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[Re] Inquiry related delivery from teo****
Dear Customer, we have just sent the items to you. You should receive it within 3 days. Thank you! QooLife Team |
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[Re] Inquiry related delivery from teo****
Hi Qoolife Mall,
I paid for one tin of milk powder on 14 Nov and received one tin of the order on 2 Dec.
However, 2 more tins was delivered today on 4 Dec.
I paid for 1 tin and received 3 tins in all.
Please advice on what to do now. Will you come to collect the 2 extra tins of milk powder? |
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[Re] Inquiry related delivery from teo****
Dear Customer, we sent the items out of goodwill. Hopefully, you can use it. Thank you! QooLife Team |
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[Re] Inquiry related delivery from teo****
Hi Qoolife Mall,
Thank you for your additional milk tins. |
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[Re] Inquiry related delivery from teo****
Dear Customer,
Thank you |
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| 33786529 |
Inquiry for the item from Amb**** |
amb******* |
2018-11-25 |
Answered |
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when can I buy dumex soy pls?? |
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[Re] Inquiry for the item from Amb****
Dear Customer, we will be ordering Dumex from the suppliers soon. Do follow the page to keep track. Thank you! QooLife Team |
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| 33688084 |
Inquiry for the item from eil**** |
eil******* |
2018-11-18 |
Answered |
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When will you restock Stage 3 1.6kg milk powder? |
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[Re] Inquiry for the item from eil****
Dear Customer,
Stocks will be replenish by this friday.
Thanks |
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| 33397755 |
Inquiry for the item from aik**** |
aik******* |
2018-10-24 |
Unanswered |
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Hi, when will you restock soy formula? Thanks. |
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[Re] Inquiry for the item from aik****
Dear Customer, the new stocks should reach by tomorrow. Kindly look out for the new stocks. Thank you! QooLife Team |
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[Re] Inquiry for the item from aik****
Thank you. Can I check if the new stocks for soy formula have arrived? |
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| 33237416 |
Inquiry for the item from cyk**** |
cyk******* |
2018-10-10 |
Answered |
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Hi, anymore restock for Stage 3 850g? Tks |
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[Re] Inquiry for the item from cyk****
Dear customer, we are sorry as our shipment is still pending from our supplier. Please allow some time for us to process the item. We will update the listing as soon as we have the stocks. Thank you for supporting Qoolife!
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